Ionic showing Bitmoji disconnected

[MissCarter]

I recently purchased my Fitbit Ionic and paired it with my Samsung Galaxy 9 phone. I wanted to use the Bitmoji clockface however, I havent been able to do so. 

The message displayed is: Bitmoji disconnected, waiting for connection. I have tried everything with no success. 

Any tips on what it could be? 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@MissCarter Welcome to the Community. It's great to hear that you recently purchased a Fitbit Ionic. 

I appreciate the troubleshooting tried. I would like you to confirm you've linked your Bitmoji account with Snapchat and that you've followed the procedure posted below: 

1. With your device nearby, in the Fitbit app, tap the Today tab 

    > your profile picture > your device image.

2. Tap Clock Faces > All Clocks.
3. Tap the magnifying glass icon 

    and search for Bitmoji.

4. In the results, tap the Bitmoji clock face result > Select > Install.
5. After the clock face installs, tap Settings.
6. In the Snapchat Connection section, tap Connect.
7. Follow the on-screen instructions to log in to your Snapchat account and connect it to Fitbit. 

Once you've done this procedure, your watch downloads a variety of Bitmoji stickers. Keep your phone close to your watch during this process, and make sure the Fitbit app continues to run in the background. 

If you're still experiencing the same, please attach a picture of the message you're seeing on your Ionic. 

Let me know the outcome. 

[busdrivermom]

I've tried every troubleshooting suggestion I've found I'm still recieved the same message. 

[SilviaFitbit]

@busdrivermom A warm welcome to the Community. 

Thanks for letting me know that you're still receiving this message. I appreciate the troubleshooting tried prior to posting. 

I'd like you to confirmed you have the latest app version. If after updating the app to the latest version,  you're still experiencing issues please let me know the phone model that you have. 

Let me know how it goes. I'll be around if you have any additional questions.