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Ionic showing a blue screen

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‎04-22-2020 17:37 - last edited on ‎04-24-2020 10:33 by Fitbit Moderator

‎04-22-2020 17:37 - last edited on ‎04-24-2020 10:33 by Fitbit Moderator

it occasionally would go blank and I would do a restart, than this week the screen started going dim. And last night it went blank only a dark blue screen have done the reset many times and it vibrates, no fit bit logo like before when it would correctly restart. It's still syncing but nothing on the screen and it vibrates as if I'm touching something on the screen but nothinf

 

Moderator edit: Updated subject for clarity 

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5 REPLIES 5

‎04-24-2020 10:36

‎04-24-2020 10:36

@Cmelon It's nice to see you on the Community. Sorry for the delayed reply. 

 

Thanks for letting me know that you're seeing a blue screen on your watch. I appreciate the restart tried prior to posting. 

 

In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

 
I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎06-04-2020 17:59

In response to SilviaFitbit

‎06-04-2020 17:59

No one has gotten ahold of me, can I fix this?

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‎09-25-2020 12:29

In response to Cmelon

‎09-25-2020 12:29

Did you ever get the problem resolved? If so, what was the solution?

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‎08-05-2021 13:42

‎08-05-2021 13:42

Hi, I also have this problem. Is there any resolution?

 

(Note that I have read quite a few messages with people asking this same question and no response from you Fitbit)

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‎08-05-2021 14:23

‎08-05-2021 14:23

@Cmelon sounds like water ingress.  My first ionic did this nonsese in exactly the same way. These Ionics are hit and miss with their water resistance ability.

My current one doesn't go near water now.

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