Ionic showing triangle with exclamation mark

[D_Neumann]

I was charging my Fitbit thinking it was dead. After leaving it on long enough to charge it would not turn on. I pressed and held the back button and the lower right button to turn it on. It showed me the Fitbit icon then this magenta triangle with exclamation mark. I have tried to do a reset and nothing works. It keeps showing the same symbol. Pretty frustrating seeing that I have not even had it a year. I have read many posts about the same issue and seems that there is not a fix. I hope someone can help.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @D_Neumann thank you for bringing this to my attention. I'd like to give a warm welcome to our Fitbit Community and a hand with your concern.

I'd like to begin appreciating your time and effort troubleshooting this matter prior posting. If you haven't a;ready done so, I suggest you our factory reset procedure, which is completely different than the restart process that you already tried. To do so, please follow the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

I'll be here if you need further assistance. Please keep me posted. 

[Dadn]

Hello, I’m having the same issue, I follow the step you lay out, 1st, when I press all 3 button the only icon I see is the red triangle and exclamation sign. I follow the step with that sign and absolutely nothing happen. What else could be the problem? As I’m not seeing the Fitbit logo only the red triangle, I have this device in less than I year.

[D_Neumann]

I called customer service and found out after all the troubleshooting I did
that it was a display issue and they replaced it.

[RicardoFitbit]

It's a pleasure to continue assisting, my apologies for the delayed reply @Dadn @D_Neumann.

The details that were shared in your posts are appreciated. I was informed by our Customer Support team that they already provided you assistance with the difficulties experienced with your Fitbit devices. That being said, my best advice for both of you will be to contact them back if you require further assistance or if you have any additional questions about the outcome of your cases with them.

I'll be around if you need anything else.