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Ionic step tracking accuracy

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‎10-26-2020 04:17 - last edited on ‎10-26-2020 18:40 by Fitbit Moderator

‎10-26-2020 04:17 - last edited on ‎10-26-2020 18:40 by Fitbit Moderator

The past few days my ionic is registering 10k steps, but I've only been out of bed and walking around the house for 10 minutes. Confirmed I am on latest firmware.  Also noticing that the battery is discharging faster. Having to charge every 3-4 days rather than the 5-6 it had been. 

 

Moderator Edit: Clarified subject

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‎10-26-2020 18:40

In response to theotherdaveg

‎10-26-2020 18:40

Hi @theotherdaveg, welcome to the Community Forums!

 

Thanks for bringing this to my attention. Let me share with you that the battery of our Ionic was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance and should resolve the step-tracking issue.

 

Let me know if further assistance is needed and if you have any additional questions.

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4 REPLIES 4

‎10-26-2020 06:57

‎10-26-2020 06:57

Screenshots from Fitbit for Android.

SmartSelect_20201026-095124_Fitbit.jpg

 

SmartSelect_20201026-095308_Fitbit.jpg

 

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‎10-26-2020 18:40

In response to theotherdaveg

‎10-26-2020 18:40

Hi @theotherdaveg, welcome to the Community Forums!

 

Thanks for bringing this to my attention. Let me share with you that the battery of our Ionic was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance and should resolve the step-tracking issue.

 

Let me know if further assistance is needed and if you have any additional questions.

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‎10-29-2020 11:18

In response to RicardoFitbit

‎10-29-2020 11:18

Ricardo,

 

No issues with the step count since the restart.  Thanks for the advice.

 

Dave

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‎11-05-2020 06:02

In response to theotherdaveg

‎11-05-2020 06:02

Good day Ricardo,

 

Unfortunately I have had to reboot the watch two times since this last post.  This morning was the most recent, and I noticed that the watch was showing just 60 steps, but the phone was reporting 30k+.  The watch then synched with the phone and started showing the same count.  Any suggestions on how to deal with that?

 

Dave

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