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Ionic stopped charging

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‎12-19-2019 03:44

‎12-19-2019 03:44

Good morning

I have had my Ionic for a year with no issues after upgrading from a charge, but it has stopping charging.  i have replaced the cable, but alas with no success, at least I have a spare cable.

 

Does anyone have any suggestions as what I can do, please?

Thanks

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‎12-19-2019 07:06

‎12-19-2019 07:06

IMG_20191219_140435.jpg

This is what the back of my fitbit looks like, should there be 3 charging prongs?

Thanks

Stuart

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‎12-19-2019 07:11

In response to sjs271269

‎12-19-2019 07:11

Hey @sjs271269 ! I would contact customer service...it looks like your watch is damaged to me.

 

Let me know if there is anything else I can help you with!

?
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