Ionic stopped tracking heart rate, sleep and steps

[Danielcaeter85]

This week, my ionic has stopped recording sleep, resets step counter in the afternoon and isn't picking up my heart rate.

It works during the morning, then resets in the evening. 

I've tried resetting several times, as well as syncing via the app, but nothing is working! Help!

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Danielcaeter85.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend trying the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. Manually sync your watch and confirm it is showing the correct time.

For complete troubleshooting tips to resolve the issue with heart rate, see What factors can affect my heart-rate reading on my Fitbit device? For information about tracking sleep, see How do I track my sleep with my Fitbit device?

Hope this helps!

[alixi]

I have done all these steps.not working.

[LiliyaFitbit]

Welcome to the Fitbit Community, @alixi.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected.

See you around.