Ionic stopped working after performing a factory reset

[Jlmn1975]

After restarting in my Ionic the original manufacture configuration I am not able to sync it anymore, it seems it died regardless I tried to restart it several times.

Please if anyone can share with me some directions that would be great.

• Thanks 

Moderator edit: Updated subject for clarity

[SilviaFitbit]

@Jlmn1975 Welcome to the Community. Sorry for the delayed reply. 

I appreciate the troubleshooting tried prior to contact us.

Since your Ionic stopped working after you performed a factory reset, the battery might have drained and this is why it didn't turn on anymore. I would like you to try charging it and if you encounter any issue, try the tips in this article: Why isn't my Fitbit device's battery charging? 

Keep me posted! 

[Jlmn1975]

Thank you for your message, which is very much appreciated.

My fitbit (Ionic) is charging, but the issue it that I cannot synchronized it.

Thanks


Regards

José Luis Márquez Nuñez

[SilviaFitbit]

@Jlmn1975 Thanks for getting back. I appreciate the details mentioned. 

If your Ionic turned on again, please confirm you did this syncing troubleshooting. Which phone model do you have? 

Keep me posted.