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Ionic stopped working

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‎10-15-2019 16:31 - last edited on ‎10-16-2019 08:47 by Fitbit Moderator

‎10-15-2019 16:31 - last edited on ‎10-16-2019 08:47 by Fitbit Moderator

I've tried restart, watch face changes, restart, software updates, restart.  Screen wake is set to auto.  Nothing has worked.  The watch syncs with my iPhone showing zeros for all tracked information.  Call indicators and text messages still show up. 

 

I wore it in the pool during vacation for the first time last week.  I'm worried this may be the issue.

 

I have not done a factory reset yet. 

 

Any suggestions?

 

Moderator edit: Updated subject for clarity 

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‎10-16-2019 08:46 - last edited on ‎01-15-2025 08:03 by Fitbit Moderator

‎10-16-2019 08:46 - last edited on ‎01-15-2025 08:03 by Fitbit Moderator

@CAJenkins Welcome to the Community! Thanks for the troubleshooting tried and the details mentioned. 

It's pretty weird that your Ionic is still syncing to your iPhone but it's not showing any data at all. In this case, I've shared your post with our Support team, they will continue assisting you and providing you with options. 

I'll be around if you have any additional question. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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