Ionic stopped working

[ALN2224]

My ionic just went black. It won't turn on and battery was at about 50% when it happened. Can't reset it or sync to app. Seems broke. 

Moderator Edit: Clarified subject

[SilviaFitbit]

@ALN2224 A warm welcome to the Community.

Thanks for the details mentioned. I would like you to confirm that you tried restarting it by following the tips on this article. 

Let me know how the troubleshooting goes. Looking forward to hearing back from you. 

[ALN2224]

Yes, I did. It's just not functional anymore. 

[Tontor]

I had same problem, very annoying. Got it replaced day after this happened. 

[ALN2224]

Yeah, pretty sure that my only option. It wasn't even two years old too. Bummer. 

[tocit]

Hello,

I am also having this problem with the Ionic. Mine just stopped working entirely on its own without me using it or the app. When I noticed the screen was dead it was only some time after the last synced time stamp, which shows the Ionic at medium battery. This happened on Friday and I've tried charging it since.

I've tried troubleshooting and restarting as described in the help posts. I've tried installing a new watch face from the app, as suggested by Fitbit in one of the many other recent threads about the sudden death of someone's Ionic.

I'm hoping we have a better solution than to replace the mysteriously dead devices. There are more than a handful similar threads in just the first two pages of the Ionic forums.

[Jawk]

Did you talk to anyone at Fitbit? Did they offer a discount?

[ALN2224]

No I didn't. It was probably about 1.5 years old and I didn't purchase a warranty plan so I just figured it was too late. 

[Jawk]

Okay thank you very much I'm just trying to figure out what I should do
because mine stopped working suddenly.

[ALN2224]

If it's only a few months old they will replace it. I have one that stopped syncing when it was maybe 3 months old and the sent me a new one minus the band. 

[Tontor]

Mine was only 3.5 months old so they replaced it easily the next day after it stopped working. I think from what I've read about iconic it a problem with this model. 

[SilviaFitbit]

@ALN2224 @Tontor Hey there. Thanks for participating on the forums and sharing your experience with our Support team. 

@Jawk Welcome to the Community. I've shared your post with our Support team and they mentioned you already had a case with them, please continue the communication through email, they'll be happy to continue assisting you. 

@tocit A warm welcome to the Community. Thanks for the troubleshooting tried prior to posting. I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back you. 

I'll be around if you have any additional questions. 

[tocit]

Seems these unpreventable and irreversibly damaging problems can happen at any time to any Ionic, instantly bricking the device. This has been happening consistently since launch to both new and used devics from different manufacturing batches.

I've had my Ionic since october-november 2017, a good few months past the 2 year warranty period in EU. The Ionic was my first experience with an activity tracker device and a huge dissappointment in whole. I was annoyed with how it did not live up to so many expectations or Fitbits own marketing claims. I was annoyed at how Fitbit would always keep linking to the same non-helpful help-threads and market new products instead of doing anything about the Ionic.

Now that both my device and hope in Fitbit fixing it are dead, I am finally free.

For the record, Fitbit has not answered my support ticket yet.

[Dale1980]

Such a waste. I’ve gone through two in under 3 years. They offered me a 25% discount for a new one, but why would I bother if it’s only going to last one year. Pretty annoying 

[Jawk]

This was my worry. They also offered me 25% off but for that money I would
pay a bit more and get a smart watch. All in all very frustrating.

[Dale1980]

Yeah exactly. That’s what I will be doing also

Sent from my iPhone