Ionic stops tracking exercise during workout

[gladtobe]

Ok this is the last chance for my fitbit...

Had for over a year and love the app, heart rate, sleep and step counting. However when it comes to exercise...?

Last 3 weeks

a) 12 miles into a bike ride the screen went blank. I had been monitoring the stats til then and didn't hit any buttons. I tried holding two buttons to reset and it then showed '0%' in red. I tried resetting again and it restarted showing the logo. I started the bike ride tracking on the ionic again and it tracked the last bit. Very annoying. Then 4 days later the bike run turns up in my stats but with 4400 mins as the duration and the 12.35 miles done til the blavk screen. Battery was 90% at start.

b) runs in last few weeks have regularly stopped part way through a run. Black screen appears, '0% ' in red, try resetting again and logo appears them clock face ( as abpve). Started run exercise on ionic again. Few mins later went to black screen again. This time I can't get it to restart. Get home and when I sync it shows the first distance and short second distance. Unacceptable.

So...can this be fixed?. I am meant to be exercising not worrying if my watch is working.

Fast coming to the conclusion that i just use my phone for recording runs and bike rides and then manually add them to fitbit.

If I had known it could do exercise I could have saved the money and stuck with my charge 2!!

Moderator edit: word choice.

[Holty]

Yeah, I such a shame. I don't want to manjay log as they keep recommending. I am leaning towards a different device. Hope you're having some luck with your new tracker. 

[Holty]

Thanks, I wonder how many people the tracking bug has affe Ted. I I was told by the chat guy that's its a small percentage. 

[A5kil3s]

I only experience this problem occasionally now.  I noticed it seems to occur for me when their is an updated app that I need to download.  Once I download the updated app, I restart my device and it usually works.  Good Luck!  

[JulieRainey]

Hi Andrea,

I've been logging manually but the tracker stops the exercise randomly and then recognises short parts of the run after that but then stops them too. This happened in a previous version too but last update sorted it. Any chance of this being fixed? Very frustrating. Thank you.

[DavidB67]

I cannot believe this has not been fixed, it's been over 2 years. I have been dealing with this for about 6 or 7 months, that I can remember. Now that I have increased the amount of exercises that I use it per week, the glitch is very noticeable. I am using my Ionic to record 3 to 4 different exercises per day and I am seeing it kick out of the exercise mode and back to the main screen, losing all of my exercise data. It is happening in each of the modes I use; Kickboxing, Run, Bike, Workout, Martial Arts, Treadmill, and Yoga. I am not going to manually record the workouts, that totally defeats the entire purpose of having this watch. Has there been any progress made in resolving this? Is there something that I can do that will prevent the restarts? I'm fine with disabling features as long as the device records the entire exercise activity. 

[spatchy]

It's actually a complete joke that this has not been fixed. A GPS watch that can't record data! I've told loads of people to buy a Garmin GPS watch instead of the ionic. Recording things manually is NOT AN OPTION. I've got a Garmin. I bought this watch because I didnt like using both a fitbit and GPS watch. I've gone back to this because it still has not been fixed.