Ionic stuck in logo loop

[Lostupnorff]

Ionic stopped working, 2 days been stuck in a logo loop. Have deleted and unpaired numerous times,  downloads update then goes back to blue or white logo screen. Have also 3 buttoned reset numerous times with no change. ☹ highly frustrating.

[SilviaFitbit]

@Lostupnorff Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

Sorry for the delayed reply. In this case, I've shared your post with our Support team and they will continue assisting you through email, please check your inbox. 

I'll be around if you have any additional questions. 

[SallyGentry]

@SilviaFitbit  I'm having this same issue as well.  It's stuck in a blue logo and it flashes every now and then but never comes on. 

[SilviaFitbit]

@SallyGentry Welcome to the Community. Thanks for getting back. 

I would like you to restart your watch and then check if the Fitbit logo comes on again. Have you noticed that the logo flashes at a specific time of the day? or if it shows when you're exercising? 

Keep me posted. I'll be around if you have any additional questions. 

[tamaratimothy89]

Im having the same problem its doing my head in i have been researching and trying everything but it wont tune on... not happy at all i have email them and everything and havent heard anything back... more pissed coz it cost so much dam money and its not working grrr

[SilviaFitbit]

@tamaratimothy89 Welcome to the Community. Sorry for the delayed reply. 

Thanks for sharing how this situation has made you feel. I appreciate that you mentioned you've contacted our Support team, I've shared your post with them and they've mentioned they are already working with you, please continue the communication through email. 

I'll be around if you have any additional questions.