Ionic stuck on 0% and won't charge

[Natstock85]

My ionic was working great and then the battery died the other day. I plugged it in to charge and came back a few hours later and it still says 0% when you press a button. It has now been on charge for 3 days and still says 0%. I have tried wall chargers and running it off the laptop USB but still nothing! I can't reset or do anything as there is no battery life! Help! 

[SunsetRunner]

Yes, very frustrating. My first tracker broke after less than 9 months, the replacement broke after less than 2 months.

After charging for 24 hours the 0% battery sign is now gone and the screen stays black altogether. Pressing the soft reset buttons for 15 seconds while charging sometimes brings up the Fitbit logo but the tracker won't start. More often than the screen stays black. I guess the replacement tracker was a refurbished one that now shows its original problems again. 

All very, very annoying. I wish I would have read the forums before purchasing the Ionic. I wonder how long the 3rd tracker will last. 

[AndieJ]

Good luck with your third one. My 3rd lasted 7 months and the stopped charging like the 2nd replacement. Sent from my Verizon, Samsung Galaxy smartphone

[SunsetRunner]

Ouch! I wonder if the replacements are refurbished trackers that sooner or latter show their old problems again...? 

[Lynseym]

I had enough, it kept happening so I've switched to garmin & so far so
good, not 1 complaint its a great watch. I refused to give fitbit another
penny

[SunsetRunner]

I will wait for one more replacement - if I get one that is. Reaching the tail end of my 1 year warranty anyway and won't spend any money on another Fitbit. 

Which Garmin did you go for if I may ask? I am looking for one suitable for running and mountain biking.

[Lynseym]

I got the vivoactive 3, i haven't tried it for biking yet but it its
brilliant for running very quick & easy to use

[SunsetRunner]

Thanks! 

[SilviaFitbit]

Hey everyone! Thank you for sharing those details and I apologize for my delay on the reply. 

Hey there @Leyous! The troubleshoot that's being provided is for you to try it out and check if the issue that you're experiencing gets resolved. I can create a case on your behalf, if you're still experiencing this behavior with your Ionic.

A warm welcome to the Community @Jordoncahoon and @Techguise. Sorry for the delay on my reply. I've shared your case with Support and they've mentioned that you already have a case with them. Please continue the communication via email. 

Hey @ichabod72, @Brettjimbo and @PLP1954. I appreciate that you've shared the tips that helped fix this issue.  Thank you for sharing your experience. 

Great to see you around @Hefman1! Sorry to hear that you've had issues, since you received it. I've shared your post with my team and they've mentioned that you have a resolved case with them. 

Welcome to the Community @Neednew. Thanks for the troubleshooting that you've performed. If you're still experiencing this issue, I can create a case on your behalf with them. So, they can follow up. In the meantime, please confirm that you've restarted it and change USB ports when you tried charging it again. 

Great to see you around @AndieJ. Thanks for your feedback regarding the Fitbit Warranty. Each resolution that Support team provides is based on the Fitbit Warranty. 

I'm glad to hear that you got it resolved with a new charging cable @HerkNav. 

Hey there @SunsetRunner. I appreciate the time that you've took to share your experience with Support. Your loyalty is appreciated. Our team reviews each case and provides resolutions based on the Fitbit Warranty. 

Welcome to the Community @SunsetRunner. Sorry to hear that you're experiencing battery issues. I've shared your case with Support and they've mentioned that you already have a resolved case with them. You can also learn more about refurbished devices here. 

Hey there @Lynseym! Sorry to see you go. Hope you can give Fitbit another opportunity in the future. 

Keep me posted. 

[Tonywaugh]

My Ionic will not charge. Having read through this thread I tried a factory reset while the Ionic was plugged into my PC. Now, when I power up (pressing the left button and the bottom right button), I get a message saying Data not cleared. Sync and try again. There is a large X above the message but pressing it does nothing. I cannot Sync because the Ionic is not recognized by the app. Any ideas?

[cocoliso59]

No. Reload te app



Sent from my Verizon, Samsung Galaxy smartphone

[Jordoncahoon]

I'm getting this same sync error  and have not been able to fix it for 3 days now

[cocoliso59]

Reload the app


Sent from my Verizon, Samsung Galaxy smartphone

[Tonywaugh]

The problem is that the app, even when reloaded, cannot communicate with the Ionic because the Ionic is stuck on that error message.

Let me know if you have any luck and I will do the same if I manage to get it sorted out.

Moderator Edition: Format

[Jordoncahoon]

That doesn't help

[Indie77]

Hi having a very similar issue here for over a week now. 0% at first but now won’t even power on while on charge, no lights, no nothing. 

Have tried through PC and direct to the wall, the reset (back & bottom buttons) isn’t helping either.

is there anything else I can try before contacting customer support?

thanks,

Chris

[Tonywaugh]

I have given up. Buying an Apple watch. 

[Jeanny21]

I gave up, bought a Samsung Galaxy watch and I love it!

[Neednew]

Thanks Fitbit,
Yes I have tried various usb ports with no difference, after trying every
and all suggestions from this forum there was still no success,
I then looked at various YouTube videos and one suggested pressing ALL
buttons at once for 10-15 seconds and then it started up and charged,
I am VERY concerned about the future of my new Ionic after reading all of
the issues with it.

[Benelli17]

I have also been going thru frustration with my Ionic.  I was out in the rain when it went dead and now only read 0% charge.  Customer support was anything but and having tried a reset etc the best they can say is that the software is not updated. Duh. I can't do that as no charge.  Is there any remedy to this apparent hardware or software issue? Or is the advice to buy a different manufacturers products?

[Tonywaugh]

I gave us this weekend after days of trying every suggestion I could find on the web. CS says reload the app/remove the Ionic from the app and then connect it again. But with 0 battery life the app can't re-connect. My Apple Watch arrives Wednesday.