Ionic stuck on 0% and won't charge

[Natstock85]

My ionic was working great and then the battery died the other day. I plugged it in to charge and came back a few hours later and it still says 0% when you press a button. It has now been on charge for 3 days and still says 0%. I have tried wall chargers and running it off the laptop USB but still nothing! I can't reset or do anything as there is no battery life! Help! 

[leckster]

Customer support got in touch. They were amazing and gave me a New Ionic  free of charge as my old one was still under warranty. My new one is working fine. Fast and super friendly service. Hope you can get yours sorted. 

[Astridvanberkel]

I found the solution, i Put my ionic one night at laptop to charge, the
next morning i saw 0 percent in Red again then i Charged it for one day
with Wall Charger again. The next morning ionic was Charged 100 percent!
Before i cleaned contacts with alcohol. But i think that that wasnt the
solution.no its still fine and I am very pleased hope it works with yours
aswell!

[ddionne]

I have the same problem and have had to get it replaced. The online chat is very helpful. 

[SilviaFitbit]

Welcome to the Community @ade90. Thanks for the details that you've mentioned. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email, they will continue assisting you on this. 

Thanks for your input @AndieJ and @ddionne. 

Thanks for getting back @leckster. I'm glad to hear that our Support team helped you and now you can continue enjoying your Fitbit Ionic. 

I'll be around if you need further assistance. 

[ade90]

Indeed,

The support team was very helpful!
As the solutions proposed Did not work, they offered to replace My watch.

Thank you,

Cheers


Sent from my iPhone

[Astridvanberkel]

IT took a little Bit long for Getting an answer, so i read the solutions of
other
Fortunately ionic Charged again and now i always Charge before its totally
0 percent

[AndreaFitbit]

Thanks for getting back to us @ade90 and @Astridvanberkel. I´ll be glad to continue assisting you with your Ionic inquiry.

@ade90, thank you for sharing your experience with our support team! I´m glad to hear that your watch will be replaced. 

@Astridvanberkel, it´s good to know that your Ionic charged again and that you´re back on track.

Keep on visiting the forums. 

[tfw3k5]

So I basically have the same issue as everyone else here and nothing I try works... I literally read all 18 pages of comments!  Also, contacted your support via chat and b/c my Ionic is 4 months past the warranty, they basically won't help me.....so frustrating...

[AndieJ]

I feel your pain I had to buy a new device. Thay finally gave me a discount after escalating the issue.Sent from my Verizon, Samsung Galaxy smartphone

[AndieJ]

Yes I guess they got me. Sort of.... I got them worse. I didn't pay for my discounted Versa. A Major Fitbit investor  who I'm friends with paid for it and took it from there. So in the end I paid nothing and so far the Versa Beats the Ionic hands down. Probably why it was launched right on the heels of the Ionic. Because they were seeing problems from the start. My first Ionic fouled up 4 months in. And it went down hill from there. Took a total of 4 Ionics to get me over the year warrantySent from my Verizon, Samsung Galaxy smartphone

[tfw3k5]

If your friend feels like buying a stranger a new watch, private message me, lol.

[Woodyone11]

 I had the same problem it took Q-tips and fingernail polish remover to clean the contacts. I could not believe how much dirt and grime came off of those contacts. Just the contact area!! Everything went back to normal I have my watch back

[Stephanie3408]

Thanks so much. My ionic was on 0% and would not charge. I live by my Fitbit, so needless to say I was upset. I got on this site and it saved me. I simply did what another user suggested and it worked. I restarted my phone and whoop there it is. Thanks so much!

Happy girl I am!!!

[MarcoGFitbit]

Hello @Stephanie3408 and @Woodyone11 thanks for joining the Fitbit Community. It's great to have see you too, @tfw3k5, @AndieJ, I hope you're doing well. 

First of all, I would like to apologize for the reply. @Stephanie3408 and @Woodyone11 thanks for joiining the conversation and let us know this issue has now been resolved on your side, I'm very glad. 

@tfw3k5 and @AndieJ, thank you for your feedback. We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. 

Let us know if you have any additional questions. 

[TCramer]

I had the same issue and after trying everything suggested on this site, I called Fitbit customer service. They were very nice but at the end of the day I was 6 months beyond warranty and they extended to me a 25 percent discount to buy the same defected product. I liked the watch but a $200 plus watch should last longer than 18 months. Looking at Apple. 

[AndieJ]

I feel your pain. Sucks the manufacturer does not stand behind their product. I'm shocked that Fitbit is still offering Ionic for sale. May be a contract thing. But for the price point this smart watch is not a good buy.Sent from my Verizon, Samsung Galaxy smartphone

[MarcoGFitbit]

Hello @TCramer thanks for joining the conversation, it's great to have you on board the Fitbit Community. It's nice to see you too @AndieJ, I hope you're doing well. 

We really appreciate our members's feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and your insight is very helpful to reach that end. I sincerely apologize for the inconveniences this situation has caused you, please remember that we do not expect manufacturing issues to affect our devices, but keep in mind that every Fitbit device comes with a limited product warranty.

In case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty.

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[TCramer]

I’m not sure what “please remember that we do not expect manufacturing issues to affect our devices, but keep in mind that every Fitbit device comes with a limited product warranty.” means. I hope that it doesn’t mean that you don’t expect the product to not work after the warranty period. I understand tech products will become obsolete but they should be expected to work. Based on everything I have found searching online the IONIC has problems.

Tom

Sent from my iPhone

[RogerSCcB]

When there is 0 power you can’t go to settings!! Lousy answer 

[Cguidera]

Did all the recommended options including factory reset and once I did that I got the red X and said data not cleared and ever since that screen won't change off the red X. Called customer service and were extremely useless and only option provided was for me to buy a new watch. Not what I wanted to hear after spending so much on this one a little over a year ago. Never again will I veer from Garmin