Ionic stuck on 0% and won't charge

[Natstock85]

My ionic was working great and then the battery died the other day. I plugged it in to charge and came back a few hours later and it still says 0% when you press a button. It has now been on charge for 3 days and still says 0%. I have tried wall chargers and running it off the laptop USB but still nothing! I can't reset or do anything as there is no battery life! Help! 

[Whistler888]

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@Sjonie wrote:

Can't reset if fitbit does not even want to turn on... 🙈 Please help. 

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Call Tech Support and see if they can get it to turn on for you.  If defective they should replace it.  Many devices have been replaced due to manufacturing flaws.  It is the nature of this product as seen readily on this forum.  There should be simply “zero tolerance” for any defective products sold.  So do not suffer with one.

Get a replacement that works as expected.  Or get a refund of your money paid.

[Jfflynn2]

BEWARE OF RETURNING! They just send refurbished pieces of crap that end up crapping out again. I have gone through 3 Ionics and now mine is acting up. Fitbit needs to figure this out and get it together! Obviously I am frustrated. 

[Sarge2572]

Thank you !!

Sent from my iPad

[Imlostwithfb]

The screen doesn't turn on and it doesnt light up when plugged in.

[Pulsepilot]

Try holding left and right bottom and then plug it in. Worked for me.

[Jeanny21]

I see that this issue happened to some people almost a year ago. I bought my Fitbit during Black Friday last year and have had a few problems in the beginning when the bands won"t latch automatically. I had to get a new unit that finally worked until today.

My ionic got discharged last night and I forgot to charge it right away. This evening, I plugged it in to a compter's USB and saw it was changing and got a 15% battery status but the screen has not turned on. I left it charging for almost an hour but my Ionic is just dead. I tried all the reset suggestions and nothing worked. I even tried charging it through the wall charger but still didn't work. Please advise.

[Chriswilson23]

Fitbit will not charge at all even when I plug it in the Fitbit won’t light up

[Pulsepilot]

Try holding left and lower right and then plugging cable into charging port

[SilviaFitbit]

Hey @allonsdanser. Thanks for sharing the updates with the Community. It's good to hear that you received a replacement. Don't hesitate to contact us back again, if you need further assistance. 

Hey @Happiestgirl2. Thanks for sharing your experience. Each case is reviewed individually and the solution that's being provided is based on the Fitbit Warranty. 

Hey @Lynseym. Sorry to hear that you're experiencing issues with Ionic. Don't forget that if you need further assistance, our Support team is always here to assist you. 

It's great to see you around @Realistic. Thanks for your feedback, Fitbit is always working to improve its watches and the services that are being provided. 

Thanks for the troubleshooting that you've performed @Sarge2572 and @Chriswilson23. I would like you to try to change it of USB ports and charge it once again. If you get some display then restart it. After this, let me know and I can create a case on your behalf with our Customer Support. 

Hey @Wazzah. Thanks for the procedure that you've performed. I've noticed that you have a case with our Support team, I would like you to continue the communication via email. This way they will provide you with a final solution. 

Thanks for your input @Pulsepilot. I'm glad to hear that you were able to reset your Ionic. 

Welcome to the Community @Sjonie and @Jeanny21. Please try changing the USB port where you charge it and if it turns on then restart it. 

@Jfflynn2. Thanks for the procedure that you've followed. In this case, I've double checked and you already contacted our Support team, please continue the communication via email, they will  be able to provide you with a final solution. 

I'll be around if you need further assistance. 

[SunsetRunner]

Pls give customer support details

[Chriswilson23]

I’ve spoken with customer support tried a couple of things and nothing worked It’s gone to Fitbit heaven.😪

[SantiR]

@SunsetRunner Welcome to the Fitbit forums! Thanks for posting on this thread.

What details do you need about customer support?

If you are experiencing the situation in which your watch won't charge please try the following steps:

• Tips for batteries that are not charging
• Change the clock face on your watch
• Restart your watch

@Chriswilson23 Thanks for your reply and for sharing those details. Thanks for contacting customer support regarding this issue.

It's unfortunate to read that nothing has worked for you. Please continue to inform the customer support team about what you have tried. This way they can gather enough information to provide a different option for you to get back on track.

Keep me posted! 

[Realistic]

This is a less than mediocre tip and response short of do three Hail
Marries.
If the battery does not charge, most likely the watch is discharged and one
cannot get to face changing menu and it has nothing to do with blown
charging circuit that is a known culprit in these watches.
There are set of serious steps trying to get the factory reset, and after
that request for replacement but please don’t do silly advise that does not
help. I already had two replacements, and since I liked the watch, I spent
two weekends each time trying to revive these. When you cannot charge the
battery past the obvious steps that you can find on the community pages, if
you have warranty or not, contact the real support. I wish it was possible
to open this watch and modify the blown charging circuit and batteries. I
would be getting rich fixing these.

[DramaQueenDiva]

Sorry if this was already mentioned earlier, but it may help to check the contacts.  My mom had a charging issue with her Ace last night and asked me for help.  I was about to do a restart, as her Ace wasn't tracking.  I went to put her tracker on the charger and noticed that it was clogged up with debris in the back, so I told her that's probably why she didn't get a charge on it at all last night.

I showed her how to do it by taking a toothpick and gently scraping around the contacts.  Lo and behold when I plugged it back in to charge, the Ace got a full charge!

[AndieJ]

Mine just did same thing. Did u get any helpful tips?

[HerkNav]

They sent me a new power cord and that seems to have solved the problem

[AndieJ]

Soooooo upset got a devise that was faulty. They replaced it for bluetooth issue  the replacement had a battery issue. They replaced it with another faulty device that has the same battery issue. Now they are not warranting the replacement. Saying warranty is based in first devise. And replacement has warranty. That is not how a warranty works in the real world. 

[HerkNav]

They replaced my power cord and that fixed the problem

[AndieJ]

They did not offer me any fix except replace the device via me purchasing a new one even though the one that is now broke is a replacement for a broke device that I have only has for 6 months. But they give no warranty on replacements they consider the warranty based on the original device purchase. So the long and short of it is I was sold a broken device that they replaced 3 months in. Then replacement they sent had battery issues about 4 months after receiving so they sent another replacement. This one is the current on that also has battery issue. It lasted 6 months which Fitbit says puts me out of warranty and all they will do is give me a discount on a new device. I have been a long time Fitbit user and this device has been a problem for the git go and the customer service on it is VERY Lacking. Fitbit is the only industry that I have ever encountered that bases a warranty on a warranty replacement item on the purchase date of the original faulty device.

[HerkNav]

If it is an issue where the battery won't charge ask them for a new
charging cable instead. They replaced mine and I have not had any problems
since then