Ionic stuck on 0% and won't charge

[Natstock85]

My ionic was working great and then the battery died the other day. I plugged it in to charge and came back a few hours later and it still says 0% when you press a button. It has now been on charge for 3 days and still says 0%. I have tried wall chargers and running it off the laptop USB but still nothing! I can't reset or do anything as there is no battery life! Help! 

[NeverAgain4Me]

Wow.  Thank you, that worked!  Tech support should add this to their list of 'things to try'.  I appreciate you posting this solution.

try what Onemoardave suggested:

"I was doing the  hard reset (left and right buttons pressed at the same time) and nothing happened

I turned Bluetooth off on my phone, did a few more attempts at the reset, and then put the watch down again as nothing was happening. Five or so minutes later it flashes up and is now charging again

I attribute it to just turning the Bluetooth off after skimming through other responses"

Moderator edit: updated post. 

[Hefman1]

Thank you for your help and the replacement seems to be fine. Please remove me from the thread

[Lisagrady]

I called FitBit and they totally walked me thru resetting the watch and
it’s worjinb. Now. Awesome.

[leckster]

Hi there...my ionic started to do this last night. It’s stuck on 0%. Ive tried to shut off and restart but it won’t let me. I’ve tried  to charge via wall and PC. I cannot get into phone to restart in settings. Please can you help. 

[JESTSTAR]

My Ionic started doing this last night. I plug it into the charging cord and all it shows on the screen is 0% in red. I unplugged it and tried a hard reset by holding all three buttons down. It flashes for a moment and goes right back to the 0% screen. I tried turning off Bluetooth on my phone and doing another reset, but that didn't help either.

Ok, I got it to start charging again by cleaning the contacts with some rubbing alcohol and a clean rag.

Moderator edit: updated post.

[leckster]

Hi...just tried switching Bluetooth on and off and cleaning with alcohol...still nothing 😞

[AndreaFitbit]

Thanks for getting back to us. I apologize for the delayed response and will be glad to assist you. 

It's nice to see you here @Onemoardave and @NeverAgain4Me, thank you for sharing what worked for you. I'm glad to hear your Ionic is charging again.

Welcome to the forums @AndieJ, were you able to resolve your issue with our support team?

@Hefman1, I'm glad to hear that your replacement is fine. To get removed of this thread please unsuscribe on the upper right side where you find the three dots. 

@Lisagrady, thank you for sharing your experience with support. 

@leckster, thank you for sharing the steps you have followed.  I would like you to try to change it of USB ports and charge it once again. If you get some display then restart it. After this, let me know and I can create a case on your behalf with our Customer Support. 

@JESTSTAR, thank you sharing that cleaning the contacts worked for you.

Please let me know if you need further assistance. 

[leckster]

Hi @AndreaFitbit,

unfortunately I’m getting the same result. It’s constantly states 0%. I’ve tried recharging using different USB ports. If I try and switch off using L button and R lower button it just flashes 0% intermittently. Please help...I’m lost without my FitBit 😞

[AndieJ]

If your's is still under warranty call support for a replacement. If not your only option is to replace it.  They gave me a 25% discount and I got a Versa. Decided I did not waste money on another Ionic since to took 3 replacements of the originally purchased device to get 13 months of service for my 300.00. Have only had the Versa a few months but so far no problems.Sent from my Verizon, Samsung Galaxy smartphone

[AndreaFitbit]

Thanks for troubleshooting this issue with us @leckster. I´ll be happy to continue assisting you. 

I went ahead and created a case on your behalf. A customer support representative will contact you soon. You can check your email. 

I appreciate your advise and comments @AndieJ. 

Keep on visiting the forums. 

[IanDeMar]

The bluetooth trick also worked for me. Turned bluetooth off on my phone and half an hour later it was working again. I had the same problem as everyone else here, stuck at 0% charging (mine was also after a firmware update). What a strange fix.

Oddly, and possibly but not necessarily related: my Iconic was having trouble syncing the past week or so. I'm not sure when it started because I don't often check my status inside of the app but one day I went to and noticed it had not synced in weeks and I couldn't get it to sync. A few days later it started syncing again and then a few days after that the 0% problem happened and then turning off bluetooth fixed it. It could be a coincidence but since they were both bluetooth related, I figured I'd mention it.

[MarcoGFitbit]

Hello @IanDeMar thanks for joining the conversation, have a warm welcome to the Fitbit Community. 

I appreciate you have taken the time to share your experience and the troubleshooting steps you took in order to resolve this situation. I'm sure they will be very helpful to other members of the Community facing the same situation. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[BLUEZETA]

I agree. The ionic model is a dud. My husband has had a replacement sent 2 times for this same issue. ( = 3 devices total)

If the battery runs down to 0 %, the device will cease to charge. I personally wear a charge 2 and have no issues with it. I bought him the Fitbit as a gift, $ 300 went down the drain

[MarcoGFitbit]

Hello @BLUEZETA thanks for joining the Fitbit Community. 

We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I appreciate you have shared yours with us. I sincerely apologize for the inconveniences this issue has caused you, please remember that we do not expect manufacturing issues to affect our devices. But, if you do happen to have any inconveniences, note that every Fitbit device comes with a limited product warranty. In case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty.

Thanks for your patience and understanding, have a great day. 

[rej5]

My Ionic purchased 1 year and 10 days ago still not charging after doing all what I read in this community. 

Moderator edit: personal info removed

[AndieJ]

Yours is out of warranty but I would still call customer service to see if they will give you a discount on another device. It is a shame that a 300 dollar smart watch does not last much past the year mark. But they gave me a discount on a Versa special edition have not had any problems so far. The Ionic has manufacturer problems that Fitbit programming can't fit. Sent from my Verizon, Samsung Galaxy smartphone

[Astridvanberkel]

My ionic Is 0 percent aswell doesnt charge cant use any button help please 

Update: I think Mine is beyond 0 percent what can i do to solve this ?

[SilviaFitbit]

It's great to see you on the Community @rej5, @AndieJ and @Astridvanberkel. Thanks for the details that you've mentioned. 

Thanks for sharing your experience with Support @AndieJ. 

Hey @rej5 and @Astridvanberkel. I would like you to confirm that you've restarted your watch. After this, try changing USB ports and fully charge it again. 

I'll be around if you need further assistance. 

[ade90]

I have the same issue with mine. 

It just switched off and it wouldn't turn back on no matter how long I keep it plugged.

Did you find a solution meantime?

[AndieJ]

The only solution that I found was to take the discount on a new device that customer service offered me. I bought a Versa Special edition and so far so good. Have not had any problems. Have had it for close to 4 months which is longer than my first Ionic lasted. It took a total of 4 Ionics to get me outside the year warranty.Sent from my Verizon, Samsung Galaxy smartphone