02-05-2019 04:37
02-05-2019 04:37
My ionic was working after i just charged it. It and my phone saif full battery. I looked at the time yesterday and nothing!! It's black! This was maybe 90 min after i put it on
Came home plugged it in and tried to restart it still nothing!
Now what! Ive had it for 14 months, no big issues. Now i have a doorstop?
04-04-2019 08:40
04-04-2019 08:40
Add me to the list of dead Ionics. Time of Death: 4/3/19 at 10:32 am. I bought it a few months over a year ago so out of warranty (in US). I was offered 40% off buying a new Ionic. I think not. They should be replacing these units, no question.
04-04-2019 09:41
04-04-2019 09:41
04-04-2019 10:16
04-04-2019 10:16
I just had the same thing happen to me too . I bought my Iconic last February. This has to be a manufacturer defect.
04-04-2019 10:25
04-04-2019 10:25
Woeful tale. Same thing with me. Approximately 15 months old. Just stopped working as of last night. Particularly surprising the response you are all getting around replacement. My wife and I both had the fractured screen issue with Charge 2 model and got replacements easily.
Haven't phoned support yet. Will do that later to confirm that there has been no change in their approach on this issue, but if not I'll be Apple or Samsung user very shortly.
It feels like Fitbit is squandering a hard earned customer supportive reputation for a "cutting our losses" approach to this issue. I'd be surprised if the Ionic remains a product line for much longer if this continues.
04-04-2019 10:36
04-04-2019 10:36
04-04-2019 10:40
04-04-2019 10:40
I'd take a replacement (at no cost) and stop complaining, but I'm certainly not going to spend money on another Ionic... as much as I liked it. I wish I had bought it from someone with a better return policy.. I don't think Verizon offers anything special like Costco.
04-04-2019 10:41
04-04-2019 10:41
Wow I can't believe what I'm readong. Mine was a gift the christmas gift in 2017 and died 15 months later and all i got was a discount if i bought another so the real question is how they determine who they help and who they decide not to. I'm curious what state do you live in?
04-04-2019 10:44 - edited 04-04-2019 10:48
04-04-2019 10:44 - edited 04-04-2019 10:48
Sprry to hear of your loss
04-04-2019 10:47
04-04-2019 10:50
04-04-2019 10:50
I guess its possible your state offers residents additional protections from this type of thing
04-04-2019 19:26
04-04-2019 19:26
UPDATE.......
I'm happy to report that Fitbit is going to replace my Ionic. Although it won't be the same watch given to me by my son, it still represents the last gift he gave me before he passed.
I'm very grateful to Fitbit for helping me with this. I wish all of you on this forum good luck and best wishes as you deal with your own situations. Godspeed.
04-04-2019 20:02
04-04-2019 20:02
04-04-2019 20:13
04-04-2019 20:13
04-04-2019 20:32
04-04-2019 20:32
I’m glad for you. I will give them another call too, but, I don’t think it will do me any good.
04-04-2019 21:01
04-04-2019 21:01
It seems December 2017 is a common thread in this problem. Mine just stopped today and I bought it December 2017. I have tried to contact customer service but it is down. I guess I'm just out $300. Have been with Fitbit for 10 years, will never reccomend to anyone ever again. I work with hundreds of patients who are looking for fitness trackers and I will be sure to tell them all about this.
04-04-2019 21:41
04-04-2019 21:41
Mine died sometime midday today, 4/4. I purchased mine on 11/28/2017. So bummed. I really liked it. Really sad to see same thing happening to so many others, too.
04-04-2019 22:52
04-04-2019 22:52
04-04-2019 23:24
04-04-2019 23:24
Bought Iconic less than a year ago here in Australia and yesterday when I woke up at 6am it said that I’d done over 8000 steps (wow, restless night?!) and as I was watching the screen the step counter was going up and up without me moving at all. Since then it has gone blank, then once plugged in a dead battery symbol, and now it’s on the charger which isn’t charging and has the Fitbit wave on it. Have tried doing the reset but nothing working. Absolutely gutted. Loved my Fitbit gear (although wireless headphones had to be replaced within a few months of owning and replacement pair died the same death not long after that), and I feel bereft. So many comments here, do I bother trying to replace another Fitbit product? Sad 😔
04-05-2019 03:27
04-05-2019 03:27
04-05-2019 03:48
04-05-2019 03:48
My Ionic went black yesterday too, and was purchased 11/28/2017, similar to several other users. Will fitbit be doing any kind of recall? It seems there are quite a lot of others in the same situation that would suggest a factory defect.