Ionic suddenly stopped working and will not turn on.

[Darcella]

My ionic was working after i just charged it.  It and my phone saif full battery.  I looked at the time yesterday and nothing!! It's  black!   This was maybe 90  min after i put it on

Came home plugged it in and tried to restart it still nothing! 

Now what! Ive had it for 14 months,  no big issues.  Now i have a doorstop?

[madgrizzle]

My suspicion is that they received a shipment of bad components that got incorporated into a batch (or batches) of Ionics and that's what is now starting to fail.  My recommendation is for fitbit to request those with Ionics that have failed to return them for analysis (fitbit paying for shipping).. they are of absolutely no value to us at this point.  Hopefully they can isolate the component that is failing and, based upon your manufacturing records, determine the batch / serial numbers affected.  With that information, they could offer replacements for all users that experience failures that fall within that range, now and going forward, regardless of warranty status.  That's good customer service, one that might make for return customers.  Offering someone 40% off a new one, honestly, is not.

[Elwould]

Mine stopped working last night around 9 o'clock. I received it for Christmas in 2017. It's a brick now.

[houseofdynamite]

Buy a new one
Swap out old one
Return as defective
Let the retail companies return the defective watches

[DBoth]

That is actually illegal. I'm no angel, but I'm not sticking the costs (it still cost the retailer time and credibility) to the retailer who sold me the **ahem**ty product. ..and yea, I thought about it.

[Carle2005]

I agree. Illegal and very unethical. No different than knowingly selling a faulty product. Sent from my T-Mobile 4G LTE Device

[Elwould]

I just called support and they are replacing watch.

Ellie

[mzdolphin]

same problem here. i can't even get a replacemet because my country is not listed as an official distributor. Been using it for only 3 months. such a rip off

[Mindmelder]

When did you buy your watch

[Raivhen]

February 2018

Sent from my iPhone

[beachdreamer7]

Interesting that several were purchased/ received November/December 2017 and died just out of warranty. Some get theirs replaced while others get the discount.  Wonder how they pick and choose who gets what because it's certainly not based on warranty status. 

[Mindmelder]

Elwouldd, why are they replacing your watch?

[DBoth]

@Mindmelder .. December 2017. Go figure. Just called support and they gave me a 40% off discount for a new one. So now I only have to pay $160 to replace my defective watch for another one I hope can last more than a year or so...

[Elwould]

I was offered either or. But I have a feeling its refurbished.

Ellie

[dlow77]

Please let us know if your replacement lasts. One person posted that their replacement Ionic  from Fitbit died after one month. Good luck 🍀 everyone. 

[polinsm]

Mine too stopped working. Took good care of it , never dropped or banged. still looked brand new. 15 mos old and now down the drain. Fitbit offered discount but wont buy again. crappy quality.

[polinsm]

mine too 15 mos old. now dead. Discount offered by fitbit. Not buying again.

[zeweis]

That was me: my "free" replacement dead exactly the same way after 25 days in use. Just received the second replacement yesterday and let's see how long it lasts this time.

[polinsm]

absolutely, mine lasted 15 mos. grrr!!!

[polinsm]

Another hearbroken here. 15 mos RIP now.

[polinsm]

how and where is the website? Thanks. Mine too died 15 mos.