Ionic time is slow

[Mario-dono]

My Ionic’s time is somehow slow. I sync it and then after some time real time is 15:30, but on the watch it's 15.25. Over time this deficit increase gradually. I started to leave my phone at work in locker so Ionic won’t connect to my phone for 8 hours the above scenario occurs sometimes even 30 minutes behind. My job is time sensitive and I can’t really on ionics time. After performing a sync with phone it goes back to normal and stays normal as long as I’m in vicinity of phone. The moment I don’t have phone on me time goes wrong. 

A £300 smart watch that can’t keep correct time without phone? Any fixes please? (other than buying iWatch?)

[SilviaFitbit]

@Mario-dono Welcome to the Community. Thanks for taking the time to share detailed information about what you're experiencing with your Ionic's time. 

I would like you to restart your Ionic and make sure your Fitbit app has set the correct timezone, check this article for instructions. There's no need for you to be always nearby your phone in order for your watch to show the correct timezone. 

Let me know the outcome. 

[Mario-dono]

Thanks for response,
I have tried above steps, unfortunately they are not working. I have tried to simulate my phone being away by turning off Bluetooth on my phone, after few hours, time on ionic slipped behind by few minutes. I have even tried: force close of app, reboot phone, reset network settings, Shutting down Ionic in Settings/About/Shut down and turning it back on, checked with all clocks in house to confirm it is watch going behind. Yet after performing Sync time on watch goes to normal. 

This is very frustrating, my brother’s £10 Chinese knock off watch does better job showing correct time than my expensive  Ionic. 

[Toogreys]

I bought the ionic for my wife and it was working fine up until recently.  Almost daily the time either slows down or just stops. Not sure which, she’ll check the time and realized is off a hour or two and it’s not exactly60 minutes or 120 minutes it could be 52 minutes or an hour and 17 minute so it’s not a time zone issue.  Once she plugs the Fitbit into her charger it immediate corrects the time. She doesn't feel there’s a syncing issue Becuse it seems to track her steps etc.  Buts it’s very irritating to have a watch that doesn’t keep the correct time.  She’s been late to appointments or falls behind in her work thinking it’s 9:00 on her watch and it actually 10:15 or even later.  

[SilviaFitbit]

@Mario-dono @Toogreys Thanks for getting back. I appreciate the troubleshooting performed. 

It's pretty weird that your Ionic's time corrects itself until you plug it into the charging cable or until you sync. I would like you to double check that your watch has the latest firmware version installed, which is 27.70.8.0.

If you haven't received it, please ensure that your Ionic syncs at least once a day and that you have the latest app version. 

Additionally, please confirm that your Ionic is syncing and set up to your account by going to your Fitbit app > tap on your profile icon > Select your Ionic and then check the last time that it synced. 

Looking forward to hearing back from you. 

[Toogreys]

Well since I wrote about the issue with my wife’s Iconic not keeping time. Matters went from not keeping the correct time to not working at all.  She woke up this morning to a blank watch face. Put it on the charger and nothing. I did some research and found out how to do a manual reset by pushing the left and bottom right button.  Noticed a little bit of brightness in the screen but nothing else.  So did it again. Got a very faint digital time clock that you could barely see for a few seconds but nothing else.  Tried to reset again, same thing. Tried a third time and got almost what looked like a staticky screen. But this time no faint clock. Did some more research and found on the Fit Bit Community how to do a factory reset. Made sure the iconic was removed from the app and forgot the device in the blue tooth setting on the iPhone and gave that a try absolutely nothing  happened.  Tied it again still nothing. Tried to do a normal reset again nothing no faint lighting of the screen nothing.  Tried recharging and still nothing.  My wife has been a fan of FitBit’s since the first one came out.  I believe there is either a product quality control issue or a software issue and it’s been going on for years and FitBit refuses to address.   I don’t remember the exact models but my wife  had the same issue with the model before the Charge came out at least twice.  Got the Charge 1&2 had the same issue.  Went out and got her a Charge 3 because we were told it would be several months before we would receive the Iconic as a replacement and the Charge 3 wasn’t available at all.  Finally received the Iconic upgrade and after about a year or 2 the very same issue.  She’s  back to using the  Charge 3. Just hope it last long enough to replace it with an Apple Watch or Garmin or simular replacement.   I read in the forums that with this kind of issue FitBit might go belly up because there are tons of similar complaints with no real resolution.  She loves her FiBit but the reliability sucks.

[thelonelysea]

I've been having the same time lag issue. I've done at least 4 factory resets on the ionic, uninstalled and reinstalled the app half a dozen times, unpaired and paired and shut down Bluetooth and restarted it, installed whatever app and device and phone updates I can find and given all the permissions there are to give, and followed every troubleshooting step I can find online other than all day sync, which has been removed. And not 20 minutes after my most recent attempt the time is already 2 minutes off. I am so frustrated and I have no idea what to do next. Just one year after I bought it, it's basically a paperweight.

[SilviaFitbit]

@Toogreys @thelonelysea Hey there. Thanks for taking the time to share details about what you're experiencing with your Ionic. 

I truly appreciate the troubleshooting tried. I see where you're coming from. 

@thelonelysea I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

@Toogreys I couldn't create a case on your behalf because it's your wife's Ionic. I would advise to tell your wife to contact our Support team from her email address, this way they can explore other options for her. 

I'll be around if you have any additional questions.