Ionic time zone won't update

[Clannum]

My ionic will not update to the current time zone regardless of how many times I try to sync.  

The watch is useless if you can't get it to tell the correct time.  

How do you make the watch show the correct time if syncing with with the app does not do it??

[NellyG]

Try restartimg it. Left hand and right bottom buttons. Hold until the logo comes up. Let us know if that does it.

[Clannum]

Thanks for the suggestion, but it did not work. Restarted and then synced and the time is still incorrect.

[Clannum]

Thanks for the suggestion.  Restarted and then synced--time is still incorrect.

[SunsetRunner]

Your phone's timezone and country is correct?

Otherwise:

http://help.fitbit.com/?cu=1

[Clannum]

Yes.  Phone is absolutely correct.  Only issue is with the Ionic.  

[Sriii]

Same issue happened to me today. I had to turn on location on my android phone then open fitbit app, choose ionic and hit sync manually synced the time. It's ridiculous, I owned few smart watches already and never seen issue like this.

[Robbie-K]

Same problem! Did restart the watch. Tried a laptop, an iPad and my phone. Who are all on the correct Timezone!

[Gavark]

Same issue here. Ionic, LG G4 Android 6.0.

[Bravebear]

Me three. Missed a flight because of this. What a pain in the a@#?

[rosel9116]

I just spent an hour trying to fix this myself. Go into your online fitbit account and update your time zone under the settings. Once you have done this, go into the app and sync your ionic with the app. Hopefully, this works for you as it did just mine.  The ionic is the first of my fitbit that have struggled with updating the time correctly even when time zones and updates for current time were selected.

[SimonRJ]

Ensure that you go to advanced settings in the app and turn on "use network provided time"

[DramaQueenDiva]

I apologize for the late response, but has anyone checked to see that their time zone settings on the Fitbit account are accurate?  This will be what the device is tied to when it syncs.

[captankit]

I frequently travel through time zones and watch usually syncs with correct time on first sync with phone in the correct time zone and connected to wifi.. restart watch

[SunsetRunner]

I've found two ways to solve the time off of the ionic:

Either go to your online dashboard and manually change the time zone on your profile every time you travel.

or

You can go to fitbit app > account tab > advanced settings, and make sure set automatically is turned on.

If you have the set automatically, the time should update every time you sync the ionic with your phone.

Hope this helps.

[jsm12345]

This worked on my watch, but my question is, am I going to have to do this every time I change time zones? I travel a lot, and it is going to be a huge inconvenience for me to have to do this every time I change time zones

[DramaQueenDiva]

I have mine set so that it syncs to whatever time zone my phone is in, which also changes automatically.

[jsm12345]

This is how I have always done it with every other Fitbit I have used, and I have never had a problem.  However, I just got the Ionic 5 days ago and it just will not update to the current time zone.

[FaBBry]

There were also mine discussion here https://community.fitbit.com/t5/Ionic/Timezone-not-change-automatically/m-p/2278781#M12595 about this issue.

[DramaQueenDiva]

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@jsm12345 wrote:

This worked on my watch, but my question is, am I going to have to do this every time I change time zones? I travel a lot, and it is going to be a huge inconvenience for me to have to do this every time I change time zones

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I've traveled a lot, even out of the country and never had any issues with it.