Ionic timezone not correct and not syncing

[AusSmikey]

Hi folks,

My Ionic last synched yesterday afternoon, and the time was about 1/2 hr slow. I turned it off and on again, still no synch, and slow time.

What else can I do to get it synched?

Regards

Brigette

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

It's great to see you around @AusSmikey. I appreciate the troubleshooting tried and the details mentioned. 

I would like you to try this syncing troubleshooting and confirm that your timezone is properly set in your account. Can you let me know which mobile device you have? 

Keep me posted. 

[AusSmikey]

Thank you Silia, ò, the timezone is set correctly in the app (Brisbane GMT+10).

As a last resort, I tried a factory reset, and I can get the bluetooth connection numbers to come up, and add wifi, but downloading the firmware update keeps failing, both by wifi and bluetooth.

I generally use Samsung galaxy s2 tablet, but also huawei mate 9 phone (both android). Have been using ionics for years with these devices.

Any thoughts gratefully accepted!

Regards
Brigette

[AusSmikey · Accepted solution]

I have contacted support via Chat, and issue will be resolved with waranty replacement of thhe Ionic.

[SilviaFitbit]

Thanks for getting back @AusSmikey. Sorry for the delayed reply. 

I'm glad to hear that you're receiving a replacement device from our Support team. 

I'll be around if you need further assistance.