Ionic unresponsive

[TomG71]

My ionic has just shut down and stopped working. It has been charged, and I have attempted all resets. Has this happened to anyone and if so is there any way to fix it?

Moderator edit: Subject for clarity and format 

[JaneClelland]

Mine did the same today, and after searching online there seems to be a lot of others doing the same this month

Moderator edit: Format

[TomG71]

Are there any suggestions for how to fix this?

Sent from Yahoo Mail on Android

[JaneClelland]

Have you tried to reset it, or do a factory reset?  If these don't work ring the Fitbit helpline.  Mine's in warranty so I'm getting a replacement.

[TomG71]

I spoke with someone via on line chat and they are shipping me a brand new one also. Thanks for the information!

Sent from Yahoo Mail on Android

[JaneClelland]

That's great!  They do seem to be really helpful 🙂

[RicardoFitbit]

Hello! Let me give you a hand with your inquiry and a warm welcome to our Community @TomG71 and @JaneClelland. My apologies for the delayed reply.

@TomG71 First, let me appreciate your time and efforts troubleshooting this situation prior posting. I was informed by our support team that they already provided assistance regarding your Ionic device that was unresponsive. Therefore, if you have any additional questions regarding their resolution, I recommend you to contact them back to receive further assistance. Same for you @JaneClelland. I appreciate your suggestions and comments regarding the service that was provided by them.

I'll be around if you need anything else.  🤓

[Robertomexico]

Im also having that problem with a Brand New one.

[RicardoFitbit]

Hi @Robertomexico, welcome to the Community Forums! Sorry for the delayed reply.

To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.