Ionic update not working

[Garylunn1972]

Received my replacement ionic today for the one I had which died in 4 feet of water and no matter what I try I can’t get the **ahem** thing to update. Need some serious help as I’m losing my patience now, following everything to do with trouble shooting and still nothing. Someone please help

Moderator edit: updated subject for clarity. 

[jj788]

I'm in the same boat , !!!!!!!!!! Been trying for your last 3hrs to update the firmware. Looks like a common fault reading all the forums 

[Garylunn1972]

So fed up with stuff like this. Shouldn’t be this hard

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[Angel-PR]

I contacted the live support and they said that it's an ongoing issue with the firmware update. They are working on it.

[Garylunn1972]

Oh ok, I’ll try again tomorrow then. Thanks

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[MickyBlue]

Thanks Angel-PR

having the same issue with a new Ionic. Been trying for 4-5 hours and getting nowhere

[Cherylm1970uk]

Me too! All evening I have wasted trying to set up my replacement Ionic this evening ! Seriously fed up!

[MickyBlue]

Just a thought here Fitbit...

Wouldnt it be great if you had a ‘Service Status’ web page that customers could visit to see if you have any ongoing service related issues? Customers could ‘self help’ and it might even reduce the number of support calls you get saving you money. 

But hey, just a thought!

[Oggyowens]

Are you saying that I’ve bought a brand new device and it won’t work. Are this Fitbit outfit serious. I’ve just spent 5 hours trying to get a new device working that cost 200quid. It’s getting returned in the morning as not for for purpose. Unbelievable. Won’t be touching this company again. 

[LittleHollyG]

I’m having the same problem. Bought my first Fitbit today and cannot get the thing working!! Thought it was me, at least now i know its not!!

[Garylunn1972]

Seems a lot of us in same boat and little in way of support from Fitbit. I can’t find any info about issues anywhere

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[KG50]

Me too, I’m on my replacement after 18 months my first one went wrong and they sent out a supposed new one, heart rate function not working so totally useless. I’ve been waiting for a reply from support for 5 days now and I’ve had a previous post deleted due to quoting consumer rights at them, they obviously don’t like that, they sent me an email saying they had deleted the post but not how I could get my watch working or if they were going to give me a refund. 

[Garylunn1972]

Just seen update and sync are now fixed, great I’m at work TIL 8pm

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[Rob_dxb]

Where did you see that it is fixed?

i was trying until late last night and nothing was working 

[jj788]

Thanks for the info.  I'll try again this evening after work. Gave up last night 😠RegardsJasen Cronje 

[Garylunn1972]

Typed in Fitbit support on google

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[Garylunn1972]

No problem just hope they have

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[AndreaFitbit]

Welcome to the Fitbit Community @Garylunn1972, @jj788, @Angel-PR, @MickyBlue, @Cherylm1970uk, @Oggyowens, @LittleHollyG, @Garylunn1972, @KG50, @Garylunn1972, @Rob_dxb, @jj788! I apologize for the delayed response and will be happy to assist you with your Firmware update inquiry. 

Recently, we expected inconveniences with the latest update. Our team worked on it and was able to resolve this situation. I appreciate your comments and the time you took to resolve this.

Thank you for your feedback and for sharing your point of view when situations like this happen @MickyBlue. I think that is a very good idea. 

If you still haven't been able to update your device you can check help article Why can't I update my Fitbit device?

Please let me know if you need further assistance. 

[SunsetRunner]

Yesterday, my Ionic went in to a loop and counted over 35000 steps while I was setting in a meeting. Last night in my sleep over 45,000 steps. HR not working. Now the battery is completely dead. I worked on this over 3 hours yesterday. I this the same issue reported earlier?

[Garylunn1972]

No m8, mine was whilst swimming. To be honest since the new updates replacement has worked properly

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