Ionic will not connect

[Kthrash92813]

 I've tried all the trouble shoots. It will not connect /sync

[knittinnana]

Mine isn’t connecting either. I have tried my iPhone,iPad and Kindle but it can’t be found. I’ve already had it replaced once only after a week and several hours of resetting with 3 different departments. They also made me pay the postage ($21) to return the last defective one. 

[Dynagirl2006]

When you say 'all the troubleshoots', are you including the bluetooth connection on your phone? Mine wouldn't connect last night, but after several times turning my bluetooth on and off on my phone, it finally popped up with the message it was connecting.

[Kthrash92813]

Had to factory reset my phone.

[knittinnana]

I have tried 3 different devices, turning Bluetooth on and off several times, uninstalling the app and reinstalling, removing all of my past Fitbit devices and factory resetting the watch. None of my devices can even find it!

[lablover55]

Make sure that the Ionic is charged.

[knittinnana]

100% charge 

[Kthrash92813]

I charge it every 3 days

[knittinnana]

I called support and we did resets to,no avail. They are sending a new one.

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