Ionic will not synthercise

[Brian-steadman]

My ionic has stopped working battery is fully charged can't turn it on and it won't synthesize 

[SunsetRunner]

Mine is turned on but just wont sync. Have tried turning off phone and deleting other fitbits from app with no joy. 

[Brian-steadman]

I have even tried to reset fitbit but it won't synthesize now when I plug it in it keeps coming up sorry can't reset until i synthesize



Sent from my Samsung Galaxy smartphone.

[SunsetRunner]

I got told remove my charge 2 from phone app, go into settings, about and look for shut down at the bottom of menu. It shut down no probs. I clicked the main button and it came back on with all data still there and now is syncing again.

John Cameron

[vpdunn464]

Ionic will not synthecise

[SunsetRunner]

Go to settings, about and scroll down to Shutdown. Click this and wait a few minutes. Press the single main button to power back up. This is what I was told and worked for me with no data loss.

John Cameron