04-10-2019 21:15
04-10-2019 21:15
My Fitbit is not turning on. It was at 65% this morning at 11am, then around 2pm my screen was black and will not turn on. I've tried the troubleshooting process but nothing is working.
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08-24-2019 09:03
08-24-2019 09:03
Unfortunately, you are probably screwed. The issue was a software update that bricked some of the watches, and Fitbit gives zero f**ks. However, they will give you a 25% off coupon for a new Fitbit. Personally, I bought a Samsung and am very happy with it.
08-24-2019 09:05
08-24-2019 09:05
10-06-2019 06:05
10-06-2019 06:05
Are you saying Fitbit wont offer to help or event say why this issue happened?
When I woke up this morning my ionic was off and nothing i've tried works to turn it back on
10-06-2019 07:44
10-06-2019 07:44
10-06-2019 08:44
10-06-2019 08:44
10-07-2019 10:33
10-07-2019 10:33
I contacted Fitbit and was told my only option was to purchase another fitbit. "Once the device stops working the only option is to purchase a new one"
WOW!!
Looks like I'm going with another manufacturer. Why would I purchase the same product from a company that sells a product that cannot be (or dont offer to) serviced??
Sadly I may go back to apple watch
10-08-2019 10:17
10-08-2019 10:17
10-08-2019 11:22
10-08-2019 11:22
10-08-2019 11:35
10-08-2019 11:35
10-08-2019 12:48
10-08-2019 12:48
Mine quit working as well. It had 35% charge when I plugged it in the night before and when I woke up nothing. I have tried all the different options plus other chargers, USB, still nothing. Mine is just a little over a year old. This is crazy and so frustrating.
10-08-2019 16:09
10-08-2019 16:09
Mine just did the same thing last night. Put it on the charger with about 20% left then this morning it is black. My app says the last sync was at 12:34 a.m. with 100% battery. Tried everything and everything is still black no vibration or anything. I wish someone would get ahold of me and offer me the 40% off as someone mentioned. Would gladly buy another one. I have loved this watch up till this point.