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Ionic won't change face

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‎02-08-2021 13:43 - last edited on ‎02-08-2021 17:10 by Fitbit Moderator

‎02-08-2021 13:43 - last edited on ‎02-08-2021 17:10 by Fitbit Moderator

I currently use "My Dog Timmy" but when I try to change clock faces, my phone thinks for a while, my Fitbit vibrates and shows the Fitbit icon, but the new face doesn't show up on my Ionic. Just the dog again. Only one other, previously used face works, but it doesn't sync, and only ever shows zeros in the stats.

 

I've hard reset my Fitbit several times by holding down the left button and lower right button.

What else can I try?

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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1 BEST ANSWER

Accepted Solutions

‎02-08-2021 17:09

‎02-08-2021 17:09

Hi @BrandonPW, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? Are you experiencing this issue with every clock face you want to try on your Ionic? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

After trying the above steps, please try to change the clock face one more time and let me know if the issue persists.

 

Looking forward to your reply.

View best answer in original post

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1 REPLY 1

‎02-08-2021 17:09

‎02-08-2021 17:09

Hi @BrandonPW, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? Are you experiencing this issue with every clock face you want to try on your Ionic? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

After trying the above steps, please try to change the clock face one more time and let me know if the issue persists.

 

Looking forward to your reply.

Best Answer
0 Votes