Ionic won't connect or update

[JsDoug]

Ionic will not connect or update. Have tried all suggestions, purchased in July 2020. doesn't appear to be worth the money. I can't say I would not recommend purchase!!! Can someone from Fitbit help!

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @JsDoug.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend confirming our complete troubleshooting suggestions in this help article: Why can't I update my Fitbit device?

To resolve syncing issue, please follow our tips in Why won't my Fitbit device sync?

Hope this helps. 

[JsDoug]

Sill with no success have I been able to sync, update. Watch is currently 1 hour and 25 minutes behind and is still losing time! Reading other comments and concerns on this thread it sounds as if Fitbit has got a problem! 

[LiliyaFitbit]

Thank you for your reply, @JsDoug.

I appreciate your efforts and the additional details. I understand how you're feeling and recommend trying the following:

1. Connect the watch to the charging cable.

2. Restart your phone.

3. Open the Fitbit app and tap your profile picture. 

4. Tap Set Up a Device and follow the on-screen instructions to continue.

If the issue persists, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

[JsDoug]

I have tried SEVERAL times to restart, connect, even factory reset, followed instructions, the **ahem** watch will not still not connect blue tooth. I only did a factory reset as a last option! Now it only cycles though telling me to down load the Fitbit App, Which I removed from my phone and then even reinstalled, still nothing! The watch had lost 2 hours and 26 minutes! I am VERY disappointed that I have not got the service I expected with this watch! purchased, activated on 7/17/2020, now 15 months later I have nothing. 

[LiliyaFitbit]

Thank you for your reply, @JsDoug.

I appreciate your efforts and the additional details. I understand how you are feeling about this situation. Our Support team will be glad to investigate the issue and offer you a solution. Please don't hesitate to get in touch with them if you continue experiencing issues with your watch. 

Have a good day.