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Ionic won't get a charge

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‎05-18-2021 06:53 - last edited on ‎05-18-2021 11:04 by Fitbit Moderator

‎05-18-2021 06:53 - last edited on ‎05-18-2021 11:04 by Fitbit Moderator

I did not use or charge my Iconic for 2 weeks. Now, I cannot get a charge. I’ve tried holding buttons for 5 seconds, etc. the charging cord is good. Suggestions?

 

 

Moderator edit: updated subject for clarity

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‎05-18-2021 11:03 - last edited on ‎02-11-2025 10:33 by Fitbit Moderator

‎05-18-2021 11:03 - last edited on ‎02-11-2025 10:33 by Fitbit Moderator

@KarlS53 It's great to see you in our Fitbit Community. Regarding the charging issues that your Fitbit Ionic has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. Finally, charge your Ionic for 2-3 hours and see if the issue gets fixed.

Hope this helps.

JuanJo | Community Moderator

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