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Ionic won't set up

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‎06-06-2020 07:57 - last edited on ‎06-11-2020 16:40 by Fitbit Moderator

‎06-06-2020 07:57 - last edited on ‎06-11-2020 16:40 by Fitbit Moderator

exercise app wasn't working. reset iconic uninstalled re-installed app. didn't fix it.

 

restore factory settings now stuck on connecting to tracker screen when trying to set up the device again. any ideas?? Cheers

 

Moderator Edit: Clarified subject

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‎06-11-2020 16:48 - last edited on ‎10-07-2025 08:52 by Fitbit Moderator

‎06-11-2020 16:48 - last edited on ‎10-07-2025 08:52 by Fitbit Moderator

@SamScanlon A warm welcome to the Community. Thanks for the details mentioned. 

I appreciate the troubleshooting tried prior to posting. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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