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Ionic won't track distance properly

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‎11-26-2020 12:48

‎11-26-2020 12:48

Hello, 

 

I have been going on walks, runs, hikes, and my Ionic is completely off!

For example, I went on a run, which it was 5.5 miles, and my tracker barely counted 4.3. How do I know this? All my group of friends' trackers have a similar distance on their watches. Sure enough, my steps are way off as well! 

 

I need this to be accurate, since I'm doing a lot of online running/distance challenges, and need to record the actual time, steps and distance!

Please tell me how to fix this! It's extremely frustrating! 

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2 REPLIES 2

‎11-26-2020 16:40

‎11-26-2020 16:40

Are you using Ionic's GPS, phone GPS, or no GPS?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-26-2020 21:07

In response to JohnnyRow

‎11-26-2020 21:07

I believe the phones GPS... Unless, somehow out of my knowledge, it's been turned off.

 

I haven't changed any settings since I got it last year. If there's something I should do, please, let me know! 

 

Thank you! 

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