Ionic won't turn on unless it is plugged in

[Jimsdow]

So my Ionic died on me, even though it claimed to have a full charge. So I plugged it in and charged it again. This time it immediately turned off when I removed it from the power source. No amount of button pressing can rouse it. I plugged it back in and did a factory reset and I'm still having the same issue. If it's 'on charge' it works fine, the second I unplug it it turns off. Literally no issues with it before now

[JuanJoFitbit]

@Jimsdow Welcome to our Fitbit Community. I totally understand how you feel about your Fitbit Ionic since it turns off once you remove it from the charger.

Please try the troubleshooting steps that are listed in this help article. After trying these steps, charge your Ionic for 2-3 hours and see if it stays on after removing it from the charger.

Hope this helps.

[FionaSBD]

I have the same problem as Jimsdow.  After my Ionic went flat and would not charge I cleaned the contact points.  That didn't work.  After leaving the Fitbit plugged in for hours it finally came to life.  It shows that it is charging but the charge level remains 0%.  As soon as it is unplugged it dies. 

The suggested help article does not address this issue.  Please offer a more practical specific option to rectify this issue.   

[christylynn4]

Same but I've had mine a little over 2 years. The past couple of months I've had to charge it 2x a day. And have not been wearing to bed for the past 8 months. It seems the battery is just shot. I wish there was a way to replace the battery if it was temporary. I was hoping it would at least last me until September when new products are launched. I been using Fitbit products for over 5 years now, but I wish they would just last a bit longer. 

[FionaSBD]

Thanks for trying to help but, you don't seem to have heard what users are saying.  Each of the options in the suggested article have been tried and the Ionic isn't responding.  Just replying with the same suggestions doesn't help.  Please offer some other practical solutions.  

[JuanJoFitbit]

@FionaSBD Thank you for joining us in this thread. Since the issue persists after trying the recommended steps, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

@christylynn4 Welcome to our Fitbit Community. I totally understand how you feel about this issue. Since you mentioned that the battery of your Fitbit device is draining fast, please try the tips listed in this help page in order to improve the battery life of your Fitbit device.

See you around.