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Ionic won't turn on

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‎12-14-2020 03:34 - last edited on ‎12-14-2020 16:07 by Fitbit Moderator

‎12-14-2020 03:34 - last edited on ‎12-14-2020 16:07 by Fitbit Moderator

About 2 hours ago my watch just stopped working.  Can't turn it back on.  Tried the two button turn on.  Nothing.  Cannot sync to mobile.  Watch was at least half charged. 

Thoughts on how to fix? 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-14-2020 16:06 - last edited on ‎08-20-2025 14:06 by Fitbit Moderator

‎12-14-2020 16:06 - last edited on ‎08-20-2025 14:06 by Fitbit Moderator

Hi @Damo73, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your Ionic completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Looking forward to your reply.

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‎12-14-2020 18:27

In response to RicardoFitbit

‎12-14-2020 18:27

Hi there.  The watch is completely unresponsive.  A case has been raised. 

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‎12-15-2020 15:15 - last edited on ‎08-20-2025 14:06 by Fitbit Moderator

In response to Damo73

‎12-15-2020 15:15 - last edited on ‎08-20-2025 14:06 by Fitbit Moderator

Your reply is appreciated @Damo73.

Thanks for your update. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

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