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Ionic won't turn on

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‎01-30-2021 04:11 - last edited on ‎01-31-2021 17:41 by

‎01-30-2021 04:11 - last edited on ‎01-31-2021 17:41 by

I have had an ionic for about 2 years or so. a couple of weeks ago it kept turning off so i attempted a factory reset. It originally showed 0% on the watch face when plugged in now there is nothing. I have tried all of the hold button resets, cleaned the connectors but nothing.  I cannot get the watch to do anything at all, yet my app states the ionic linked is at 85%.

any suggestions before i go back to Garmin?  

 

 

Moderator edit: subject for clarity 

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‎01-31-2021 17:40

‎01-31-2021 17:40

Welcome to the Fitbit Community, @Di-zee.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling. Before considering other options, I recommend confirming the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

 

By the way, I've moved your post to Ionic board so we can keep our forums organized.

 

I'll be around if you need further help.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-01-2021 05:08

In response to LiliyaFitbit

‎02-01-2021 05:08

Hello
I have tried cleaning the connections, using another charger and leaving the ionic charging for 30 minutes or more.
My ionic still does not turn on

What can I do please?
Diane

Di-zee
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‎02-01-2021 10:08

In response to Di-zee

‎02-01-2021 10:08

Thank you for your reply, @Di-zee.

 

I am sorry to hear the issue persists, thank you for your efforts. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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