Ionic wont start or reset

[SunsetRunner]

Hi .. have an ionic and after an update a few days ago its been playing up no end and last night decided to give up the ghost completely. Has been on charge for 4 hours, totally black screen, no sensor lights, wont restart, wont turn on wont actually do anything .. seems the update has killed it, not very happy at all .. any help would be much appreciated 

[SilviaFitbit]

@SunsetRunner Welcome to the Community!  Thanks for the details shared and the troubleshooting tried. 

Sorry to hear that you're experiencing this with your Ionic after you updated it. In this case, I've shared your post with our Support team and they will continue assisting you. 

I'll be around if you have any additional question. 

[SunsetRunner]

Hi .. have an ionic and after an update a few days ago its been playing up no end and last night decided to give up completely. Has been on charge for 18 hours, totally black screen, no sensor lights, wont restart, wont turn on wont actually do anything .. seems the update has killed it, not very happy at all .. any help would be much appreciated 

[sanjeev17ks]

I am experience the same problem. Need help.

[Jeffr2378]

I’m having the same problem 

[SilviaFitbit]

@SunsetRunner @sanjeev17ks and @Jeffr2378 Welcome to the Community. Thanks for the details shared. 

In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

@Jeffr2378 Hey there. I've noticed you don't have a case yet so I've shared your post with our Support team, please continue the communication through email. 

I'll be around if you have any additional question. 

[hmfcriley]

I'm having the same issue as well since the update.

Only current option for support is email with a 2 day wait time? Not very happy about that. What happened to the Live Chat option?

[SunsetRunner]

I did live chat , Gorman email yesterday . Called when I got home from work did some more trouble shooting with Fitbit on line . They are sending me New Ionic cause I am still under warranty

MIKE HOPPER

[SunsetRunner]

Yes thank you !! They are sending me a new Fitbit

MIKE HOPPER

[SilviaFitbit]

@hmfcriley Welcome to the Community. Thanks for the details mentioned. Our Chat channel is still available, please make sure that you go to this Support page. I've noticed you already have a case created with our Support team, please continue the communication through email. 

@SunsetRunner Thanks for getting back. I'm glad to hear that you're receiving a replacement. 

Let me know how it goes. 

[soulcarrot]

Mines died this morning, no charge or sign of life, and can’t perform any type of reset.

[sporing]

I am having the same issue with mine as well.

Worked fine, but now will not even turn on or reset.

[soulcarrot]

I bet a few more as well, looks like the updates have killed us


Sent from my iPhone

[soulcarrot]

And mine last night, won’t charge or come on , won’t reset or anything. Dead. These aren’t cheap so not happy.

[Emmy92]

I have exactly the same problem!! My ionic don’t work anymore after the update. I tried 2 times but when I have the update it doesn’t work. Without the update either.  

[Sam79Awe]

Ionic watch died after installing the update. Tried to restart and reset to factory setting, no luck. Bummer!

[Sam79Awe]

I talk to customer service and I got a replacement for my Ionic watch. I guess they know that it was the firmware update that causes the watch to crush. By the way, they give me two option, a 50% discount to any fitbit watch or a replacement of the ionic watch. 

[Eli9875]

I have the same issue.  Why did my Fitbit Ionic die?? Please help!

[Eli9875]

I have been trying for 3 days and keeping it on a constant charge and still nothing. 

[SilviaFitbit]

@soulcarrot @sporing @Emmy92 @Sam79Awe and @Eli9875 Thanks for participating in the Community. 

Thanks for the details mentioned and the troubleshooting tried. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

Hey there, @sporing and @Emmy92. I noticed you don't have a case yet with our Support team. I've shared your posts with them and they will continue assisting you. 

I'll be around if you need further assistance.