Ionic wont start or reset

[SunsetRunner]

Hi .. have an ionic and after an update a few days ago its been playing up no end and last night decided to give up the ghost completely. Has been on charge for 4 hours, totally black screen, no sensor lights, wont restart, wont turn on wont actually do anything .. seems the update has killed it, not very happy at all .. any help would be much appreciated 

[LorraineY]

I have sent 3 messages got no response yet. My ionic froze at 1950 today and now will not come on or reset. I need it working by 8am Monday uk time. This is my 2nd fitbit to go wrong a few months in. Please respond or help

[tfernandezphoto]

Woke up this morning to a completely dead Ionic.  It was fully charged last night. Can't get it to turn on at all.  I didn't do the update, not sure if it tried to auto-update or not.

Edited to add, it looks like the last time it connected was at 8:33 this morning before it died.

(from the dashboard)

 Oct 27, 2019 at 8:33 AM

battery level icon High

Firmware version: 27.33.1.30

[soulcarrot]

Mines dead, Got a new charging lead coming tomorrow but I’m sure it’s gone.

Sent from my iPad

[SilviaFitbit]

@LorraineY Hey there. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

@tfernandezphoto Thanks for getting back. In this case, I've shared your post with our Support team and they will continue assisting you. 

@soulcarrot Thanks for sharing your experience. Since you already have a case with our Support team, please continue the communication through email, they will continue assisting you. 

I'll be around if you need further assistance. 

[SunsetRunner]

How do we delete all these post tired of getting emails

Moderator edit: personal info removed

[SilviaFitbit]

@SunsetRunner Thanks for getting back. Please try the following tips in order to unsubscribe yourself from the post. 

I'll be around if you need further assistance. 

[tfernandezphoto]

@SilviaFitbit will they contact me directly?

[SilviaFitbit]

@tfernandezphoto Thanks for getting back. Yes, our Support team should contact you directly after I created the case. 

I'll be around if you need further assistance. 

[Ironman8544]

I have the same problem!

[SilviaFitbit]

@Ironman8544 Welcome to the Community. Thanks for the details mentioned. 

In this case, I've shared your post with our Support team and they will continue assisting you through email, please check your inbox. 

I'll be around if you have any additional questions. 

[Whalen]

My ionic watch won’t charge. I got it for Christmas and now it won’t work. Can’t restart because it won’t turn on. What do I do now????

[Ironman8544]

I have been getting suggestions but nothing has worked! Still have a dead Ionic....

[SilviaFitbit]

@Whalen and @Ironman8544 It's nice to see you on the Community. 

Thanks for the details mentioned. I've shared your posts with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

I'll be around if you have any additional questions. 

[soulcarrot]

Contact support, they sorted me a replacement out really quickly.

[Ironman8544]

I have been in contact with them for 3 days and no solution so far.Sent from my Verizon, Samsung Galaxy smartphone

[SilviaFitbit]

@soulcarrot Thanks for your advice. 

@Ironman8544 Thanks for getting back. Our Support team will review each case individually and provide you with options based in the Fitbit Warranty. 

I'll be around if you have any additional questions. 

[Whalen]

I called customer service and they helped me.

Sent from my iPhone

[Whalen]

I held down the left button and the bottoms right button for at least 20 sec and it restarted. I then turned my phone off and them back on and it reconnected to my phone

Sent from my iPhone

[Ironman8544]

Unfortunately Customer service is only offering me a 25% discount even though their update caused my phone to crash!Not happy...Sent from my Verizon, Samsung Galaxy smartphone

[Ironman8544]

Support team is offering me a 25% discount on a new Fitbit. Since this was a problem FITBIT created with a faulty update experienced by many customers, I feel they should replace my Ionic if they cannot fix it. Poor customer support!