04-29-2018 15:48
04-29-2018 15:48
My Ionic is stuck in the clock face and won't swipe. I tried a re start and didn't work. Any ideas ?
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04-29-2018 16:05
04-29-2018 16:05
not sure, you may have to do a full factory reset
04-29-2018 16:05
04-29-2018 16:05
not sure, you may have to do a full factory reset
04-29-2018 18:53
04-29-2018 18:53
I called customer service I have to send a video of it not swiping and then they will send further instruction what to do next 😞
04-30-2018 14:38
04-30-2018 14:38
@VickyEMills Welcome to the Fitbit Community! Thanks for posting the experience you are having with Ionic. Also, thanks for trying the restart and contacting customer support about this.
I'm sure that customer support is gathering useful information to get you back on track. Please send them the video as soon as you can for the process to be faster.
@soccersnaps Thanks for your help on this thread!
Let me know how it goes and what solution customer support provides after sending the video.
Keep me posted!
04-30-2018 15:07
04-30-2018 15:07
05-02-2018 16:22
05-02-2018 16:22
@VickyEMills Thanks for your reply! I'm very glad to hear that your Ionic is working properly now after doing the factory reset.
I'm sure this will be helpful for other users who might be experiencing the same. Thanks for marking the post that helped you out as an accepted solution. That way, it will be easier for users to find the solution to this situation.
Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some!
See you around!
07-04-2018 06:42
07-04-2018 06:42
My Ionic has issues, first, it wouldn't vibrate on notifications. I finally got that to working after turning it off and on several times, turning off Bluetooth several times as well. Now it won't let me swipe in any direction. I have the heart clock face, but that shouldn't be a problem. It seems when I get one thing working something else is not. So, how do I get everything working again?
07-05-2018 08:27
07-05-2018 08:27
@Slsteph10 Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with Ionic's display. Thanks for trying those steps to fix notifications vibrations, I;m glad they are working now.
In this case, I'd recommend performing a restart on Ionic. This should help you out with the swiping of the display.
Hope this helps. Keep me posted!
07-21-2018 19:41
07-21-2018 19:41
How were you able to do a factory reset if you couldn't swipe? I'm having a similar situation, can't swipe, sometimes the buttons don't work. I contacted CS, but they only sent me an email saying that I needed to clean the charging ports (which didn't change anything).
07-21-2018 22:04
07-21-2018 22:04
07-22-2018 03:17
07-22-2018 03:17
Unfortunately, not really. I don't have any other Bluetooth devices connected to the Ionic besides my phone. When I attempt to do the soft reset (holding the buttons), I hold until the Fitbit icon shows. But, then the icon is staying on the screen for about three minutes or longer. I'm contacting CS again today to see what else can be done. Thanks for the help!!
07-22-2018 14:59
07-22-2018 14:59
07-23-2018 15:41
07-23-2018 15:41
@Fionnah Welcome to the Fitbit family! Thanks for reporting that you are also experiencing the same situation with Ionic screen not swiping. Thanks for trying the steps provided and for contacting customer support.
Did you got any replies/solutions from them already?
@Slsteph10 Thanks for your reply and for trying those steps to sort this out. Also, thanks for sharing the workaround that helped you out with this. Hopefully, other users will find this helpful too.
Keep me posted!
07-23-2018 21:01
07-23-2018 21:01
I called Fitbit CS again and was told to send my device in as it is the watch itself that isn't working properly. It took 5 attempts to fix it prior to, but I'm very thankful and grateful that they are sending me a replacement watch.
07-24-2018 06:56
07-24-2018 06:56
@Fionnah Thanks for your reply and for sharing those details. I'm very glad to read that customer support is sending you a new unit. Hopefully, your experience will be helpful for other users too.
Once you receive the replacement watch; please follow these replacement set up steps for you to not loose any of your previous data.
Keep me posted!
01-21-2020 21:55
01-21-2020 21:55
Is it normal to have to do a factory reset after owning a Fitbit Ionic for two weeks? Is this something I will just have to get used to? If that’s the case, should I return it to the store?
06-10-2020 11:14
06-10-2020 11:14
My Ionic won’t swipe so I used the chat facility on customer service and spoke to Philip who suggested a factory reset. When I did this the watch would not restart; just shows the diamond symbol and tells me to upload the app in several languages. No clock face shows and the watch is unresponsive. No apology was given, just 25% off a new watch, not even an attempt to rectify the issue. I AM NOT HAPPY and will recommend that my friends now avoid Fitbit
06-10-2020 11:56
06-10-2020 11:56
@Mattand71 A warm welcome to the Community. Thanks for getting in touch about this.
I appreciate that you mentioned you contacted our Support team. Your feedback is truly appreciated, this helps us to continue improving our customer service.
If your watch is still showing the fitbit.com/setup message, please follow the set up procedure and continue monitoring its behavior.
I'll be around if you have any additional questions.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
06-10-2020 14:47
06-10-2020 14:47
06-10-2020 19:42
06-10-2020 19:42
have you switched it off ?