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Ionic wont sync

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‎09-11-2018 13:40

‎09-11-2018 13:40

My ionic is refusing to sync with my phone all of a sudden. I have tried all of the suggestions such as checking app and ionic are up to date, deleting and re-installing app, re-starting ionic, switching Bluetooth off and on, un-pairing ionic from my phone's Bluetooth connection etc. I am now trying to set the device back up on the app and it keeps saying it has found the ionic but won't connect to it..this is so frustrating!!! Please tell me somebody can help?? I have a Samsung galaxy s8 and I know it is compatible as I've had the ionic with the same phone for 3 months and it's always worked fine up until now

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4 REPLIES 4

‎09-11-2018 20:57

‎09-11-2018 20:57

It should definitely work with that phone (I have the same one).  Try unpairing all other bluetooth devices and turn off or move them out of bluetooth range and try again..

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-12-2018 01:48

‎09-12-2018 01:48

i have literally started getting this myself on exactly the same phone. i have done everything you have done and i finally got it re-connected last night, but this morning its stopped synching all over again. 

 

hoping fitbit can take this and figure out whats happening 

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‎09-12-2018 14:04

In response to NellyG

‎09-12-2018 14:04

Tried that and still no joy 😞

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‎09-12-2018 16:52

In response to Ionicsync

‎09-12-2018 16:52

My galaxy s8 stopped syncing yesterday morning.  Have tried everything and will no longer work. 

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