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Left button stopped working on my new Ionic and I can’t get customer support to respond

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‎05-10-2020 12:52 - edited ‎05-10-2020 12:57

‎05-10-2020 12:52 - edited ‎05-10-2020 12:57

Out of the blue the left button on my ionic stopped working, and then the battery died overnight (despite being fully charged when I went to sleep). Then the touchscreen stopped responding so I tried several hard resets and repairing it with my phone, but nothing worked. Finally the watch died altogether. Now it won’t charge and the only sign of life is that everything once in a while the screen shows a blinking empty battery symbol. I’ve tried charging it for days, cleaning connections, making sure the buttons are free from dust, etc. The watch is new and in perfect condition.

 

All of this happened within 24 hours over a week ago, and I haven’t been able to get ahold of anyone at fitbit. This is super frustrating!!

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3 REPLIES 3

‎05-11-2020 11:42

‎05-11-2020 11:42

Phone Support:

Calling from US:

 

(877) 623-4997

 

Calling from Abroad (add +1, US Country Code)

 

+1 877 623-4997

 

Note:  Toll-free number from within America,

Costs can apply when calling from abroad (outside America).

 

Monday - Friday:

 

From 4am-8pm PST (US)

 

Weekend:

 

From 6am-5pm PST (US)

 

Note, Fitbit is working with a limited staff during this so you may not get through.

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‎05-19-2020 01:43

In response to SunsetRunner

‎05-19-2020 01:43

Well, after numerous attempts to call fitbit and a half dozen emails with no response from the company, I finally received an email suggesting that I should do a device restart as an initial troubleshooting step. As if I haven't gone through all of the steps listed under the troubleshooting portion of the website twice over! What's more, after my own reply to that email two weeks ago, I -- once again -- haven't heard back from fitbit.

 

Between my own recent experience and what I'm reading about the ionic online, I have now warned my running group to stay away from fitbit. Most are now opting for the Apple watch....

 

 

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‎05-19-2020 17:14

In response to SunsetRunner

‎05-19-2020 17:14

I had my fitbit iconic software version 27.70.727 available memory 1531 mb

 

My watch has been set to factory default 

Has been reset 

Watch want GPS track steps bicycle or running

The GPS always is searching for signal

Sleep tracks!!!

Wifi is connected, music downloads, 

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