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Left side button

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‎07-23-2018 15:41

‎07-23-2018 15:41

The left side button on my Ionic does not work. At all. In any capacity. I have restarted it, I have updated it.... I have waited for it to magically resolve itself (which seems to have worked a couple of times), but this issue has pretty much made the watch unusable. Especially since movement (turning my wrist over) is not a reliable way to get it to "turn on". Can anyone help?

 

I have had my Ionic since Christmas, and have experienced MANY problems. Most of them have been resolved by an update or restarting it, that isn't to say that the problems haven't been obnoxious or frustrating (like pooping out mid 50 mile bike ride), but so far they have been resolved eventually. I guess that is why I am still using it.

 

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3 REPLIES 3

‎07-23-2018 16:32

‎07-23-2018 16:32

You need to do a Factory Reset and start all over again from the time you removed it from the box. Swipe left to Settings, then About and then Factory Reset.

Best Answer

‎07-23-2018 22:30

In response to SunsetRunner

‎07-23-2018 22:30

I did this. It did not work and now my watch is frozen on this screen since
I can’t use the Left button
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‎07-24-2018 00:28

In response to ksaul0001

‎07-24-2018 00:28

Then you need to contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer