help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-05-2018 10:58

‎03-05-2018 10:58

Hi i had 20k steps for the day after i finished a run and after i had a shower it showed i had only done  12k .i also took the watch off before the shower .anyone any ideas .

Best Answer
0 Votes
4 REPLIES 4

‎03-05-2018 11:25

‎03-05-2018 11:25

I can now see what its done but dont know why.it shows i have done a treadmill run at 5pm of 4.5 miles and then it says i have done a run at 5pm of 0.7 miles.the treadmill is the correct run.

Best Answer
0 Votes

‎03-05-2018 13:21

In response to Paul201065

‎03-05-2018 13:21

Did you manually log anything?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎03-06-2018 00:54

In response to JohnnyRow

‎03-06-2018 00:54

No the watch just done it itself

Best Answer
0 Votes

‎03-07-2018 11:22

In response to Paul201065

‎03-07-2018 11:22

Seens like there is a bug in lasr update changed  my treadmill run to run again lost 6k steps again  changed 4miles to 0.4 miles

Best Answer
0 Votes