Map is not loading

[xRebeccaa]

Yesterday I've walked 41 km. For tracking the walk I used Exercise -> Run because I can use GPS with that option. But now I can't see the map. In the Fitbit app there's only a loading circle and when I look by activities on the website there is an error. I'm really not happy with this because I want to show my results. After all it wasn't a small walk.. The week before I've walked 31 km. The battery of my Ionic was empty at 26 km but I've no problem to see that map.

Why can't I see the map of my 41 km walk? Can this problem be fixed? Because the 22th of September I've to walk the same amount and I really realy want to show the map!

[Ozzie65]

Hi @xRebeccaa - Is this the first time you experienced this issue? Are the other stats showing, but not the map? Are you sure that the GPS was connected? Sorry about the questions, but I am trying to understand the issue.

[xRebeccaa]

This is the first time I've experienced this issue. I can see the other stats. I'm just missing the map. And I'm sure that the GPS was connected.

[jwebb72]

I've had this happen two times before. One time was solved by logging out then back into the app. The other time, that didn't work but resolved itself the next day on it's own.

[GregCB]

I have the same problem, the maps were there and they show for my most recent bike ride and run but previous runs or rides don't load the map just the spinning circle.

[Pete1972]

Had that too, only on bike rides though was told it needs updating but can't see that it does