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Missing active minutes

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‎01-14-2018 16:06 - last edited on ‎01-27-2018 06:26 by Moderator Alum

‎01-14-2018 16:06 - last edited on ‎01-27-2018 06:26 by Moderator Alum

Recently (yesterday and today). I swam for 25 minutes but no minutes sync'd from Ionic to app. Yet on the Iphone app and  web app the actvity lists the total time - just does not add the days total total.

 

Today I swam for 19 minutes and that transferred fine, however went for a bike ride for 58 minutes and that time over wrote the 19 minutes I swam for -now my day total is 58 mnutes, when it should be 58 + 19 - odd. Both the IOS APP and the WEb app list the actvity with the correct time, but does not transfer to the days total.

 

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

‎01-27-2018 06:25

‎01-27-2018 06:25

Welcome to the Forums @SunsetRunner and sorry for my delayed response! 

 

Let me help you to better understand you inquiry, please provide me these details:

  • The time you left between activities 
  • What type of exercise were you performing? E.g. triathlon 

Keep me posted! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎01-28-2018 12:14

In response to MaginB

‎01-28-2018 12:14

This Morning I went for a bike ride 10 miles (logged ok), but total time 1:19:52, however only 26 minutes was logged.

 

Then I swam (2 hours later) and all data was correctly sent over. Swim was 41:48.

 

So total activity should have been: 2:01:00 (but Ionic lists 76 minutes).

 

Yet under each exercise, the totals are correct, just the roll up to "total active minutes" is incorrect.

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‎01-28-2018 12:37

In response to MaginB

‎01-28-2018 12:37

I think I got it - dumb me - active minutes. Did not transfer the times I stopped, paused and got water. The exercise logged total event time, but active minutes were the only ones transferred,

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