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Missing buttons

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‎02-05-2020 09:24 - last edited on ‎02-07-2020 16:13 by Fitbit Moderator

‎02-05-2020 09:24 - last edited on ‎02-07-2020 16:13 by Fitbit Moderator

Bought beginning of December and buttons are now missing. Watch not even 2 months old

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎02-05-2020 09:57

‎02-05-2020 09:57

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎02-07-2020 16:13 - last edited on ‎09-16-2025 08:07 by Fitbit Moderator

In response to Odyssey13

‎02-07-2020 16:13 - last edited on ‎09-16-2025 08:07 by Fitbit Moderator

Hi @Chrissycdh30, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention. Just as @Odyssey13 suggested you, I'd like to let you know that I've contacted our Customer Support team on your behalf for them to further assist you with the issue you're experiencing with your Ionic device. That said, please keep an eye on your email inbox because they'll be in touch with you in a timely manner.

In the meantime they contact you, let me know if you have any additional questions. 

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