MotoZ2 Play compatibility with Fitbit Ionic

[bakrgrl]

My MotoZ2Play is not compatible with Fitbit Ionic when will this phone be compatible? So disappointed, have new watch and can't even use it!!!

Moderator edit: updated subject for clarity

[MarreFitbit]

Hey there @bakrgrl, thanks for stopping by! I totally understand your point my friend. The developer team is aware of the need to add new devices to the list of compatible devices, however, we don't have a estimated date on when it will be added. There are some users who can synchronize with non-compatible devices. If your phone meets the requirement of Minimum Supported OS (Android 4.4 KitKat), you can try the tips on the following help article: Synchronization troubleshoot, set up troubleshoot or even notifications troubleshoot. 

Note that we don't guarantee that the synchronization would be will be successful as we are still testing on this phone model.  

If setup does not work, I recommend setting up and syncing via a device listed as supported or using a Windows 10/Mac computer with integrated Bluetooth 4.0 running the Fitbit Software. Our Android team is always working to test and add more Android devices to the supported devices list, so keep an eye open for updates!

But... if you want, we can try some steps that have worked for my sister. She owns a Huawei which is not yet a supported device, but she has tried the following (which I think won't hurt if you try that as well) and she made it:

1. Your phone must not be set to "visible for other devices"
2. Your phone must not be "searching for other devices"

If either of these two things are active, the Fitbit cannot connect.

In other words, you have to set it to invisible, and you have to click the stop button if it is searching for devices. So, Bluetooth should be on, but not doing anything at all in the Bluetooth menu. Then force quit the Fitbit app and it'll sync. At least it has done with my sister's phone for over a month or so.

Give this a shot, I'm crossing my fingers!  

[bakrgrl]

Replaced phone....now have iPhone 8 still having problems staying connected ☹️ spent about an hour on phone with Fitbit, they have documented everything. It be be that I got a defective Ionic and if it keeps giving me trouble Fitbit will replace it 👍 what a pain in the *** this has been 🙃

Sent from my iPhone

[bakrgrl]

Thanks for the reply, No the MotoZ2Play didn’t work out for me so I bought an iPhone 8 and my Fitbit Ionic doesn’t sync to that either!!!! Have had numerous calls into Fitbit 😭The guys Ive been dealing with (2 different guys)have been AWESOME!!! They seem to think something is wrong with this watch & also said that would make it right 👍

[MarreFitbit]

Thanks for the update @bakrgrl! I'm glad to hear that you're working with our Support Team. I'm pretty sure that they will find the root of this issue and do the next move based on the facts due to your Ionic should sync with the iPhone 8 as it's supported by the Fitbit app.

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

I'll be around if you need further assistance! 

[CamperRon]

MarreFitBit

im one of the first to notify FitBit if the calibration issue yet I’ve not yet been notified of the new update. Can I schedule it or do I just have to wait?