My Ionic does not sync often enough

[sg83125]

I was number 52 in the Chat line and in 24  minuteswent down to number 1 (next).  After being there 39 minutes I gave up and decided to call.   I called and gave up after 16 minutes.  Thought I would try to forum.

How can I et my fitbit to sync more often?   I oftemn have to force a sync by logging into my phone and force a sync.   I read about an all-day sync, but I cant find it anywhere.   I have followed some of the comments in this community/blog sites, but the setting is not where they have indicated.

Is there a way to have my Ionic sync more often?

Thanks

[SilviaFitbit]

@sg83125 It's nice to see you on the Community. Thanks for letting me know that you've tried contacting our Chat team. 

In order to improve your Ionic's synchronization, it's important that you have the following requirements: 

- A strong internet connection 

- Your app and watch up to date 

- Your app should be running in the background 

- Your Bluetooth should be always on 

I would like you to let me know which phone model you're using. Usually the All-Day Sync option should appear in your account settings, please tap on your Ionic's icon and then scroll down until you see the sync now option and All-Day Sync. If you're not seeing it, please attach a screenshot of the information you're seeing. 

Please let me know how often your Ionic syncs to your account. 

Looking forward to hearing back from you.