My Ionic has crashed when charging

[Dodolona]

I had my Ionic for a number of years.  Today I plugged it in for charging and as I plugged the cable in Ionic came up with Clock Error.  The message suggested to change the clock face in the App.  Although I had a few of Clock Faces, an error came up there too.  With all sort of resets and power downs and restarting the phone, at some point, something took charge and the App started reinstating the Clock Face.  This was a very ugly process and most owners would rather dump the phone for a better product.

My watch and App are up to date.  Is this a known bug or something new?

[SilviaFitbit]

@Dodolona It's nice to see you on the Community. Thanks for taking the time to share what you experienced with your Ionic while charging it. 

I appreciate that you mentioned your app and watch are updated. I haven't heard reports of this before. It could be related to the clock face that you have installed. Please double check if it's a third-party app and change it to one developed by Fitbit, try it for some days and let me know if it works as expected. 

In the meantime, if it's a third-party app you may want to contact the developer to report the incident. 

I'll be around if you have any additional questions. 

[Dodolona]

Hi Silvia,

As users we do not know why a third party clock face is different from the Fitbit versions.  We choose these clock faces because they better serve our needs than the Fitbit clock faces.  As I mentioned before, I had the watch for a long time and tried may clock faces.  My need is large text clock with additional information around it.  Unfortunately, Fitbit does not cater for such basic need!

I am almost sure the problem I experienced is a bug related to the connection of the cable to the watch.  I could not access any clock face (read my initial comment).  On the other hand, if third party clock faces do not fully comply with the watch, this should be the responsibility of Fitbit to sort it out.

[SilviaFitbit]

@Dodolona Thanks for getting back. 

I appreciate that you mentioned you like third-party clock faces. I apologize for the misunderstanding and I see where you're coming from.

I advised to change the clock face to a Fitbit one to test your watch and check if it was a clock face error or a device error. Learn more about the available apps on Fitbit App Gallery here. 

Don't hesitate to get back if you receive this message again. 

[Dodolona]

Hi Silvia,

I am using a different clock face.  Since Fitbit does not have a suitable clock face to meet my need I am using a different third party clock face.

I hope Fitbit looks into this issue.

[SilviaFitbit]

@Dodolona Thank you for letting me know that you've changed your clock face. If you experience this again, please let me know. 

I'll be around if you have any additional questions.