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My experience with Customer Service

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‎10-04-2020 06:28 - last edited on ‎10-09-2020 14:37 by Fitbit Moderator

‎10-04-2020 06:28 - last edited on ‎10-09-2020 14:37 by Fitbit Moderator

The initial ticket for replacement during warranty( due to non responsive  update making the watch dead) was logged in on 25th Sept'20 - 37826813. Fitbit team was supposed to revert to me with their hub address closest to me in India so that I ship my Ionic to them for a replacement. All TATs have been breached. Till date I'm waiting for within warranty replacement. Now they are asking for a feedback without completion of the entire procedure. Please help by sharing escalation details for India 

Screenshot_2020-10-04-18-36-13-58_2aae311affe7490f21f0ee5beb1d1f72.jpg

 Moderator Edit: Clarified subject

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‎10-09-2020 14:39

‎10-09-2020 14:39

@Enthusiast It's nice to see you in the Fitbit Community. Thank you for getting in touch about this. 

 

I appreciate the screenshot shared. I've shared your post with our Support team and they mentioned they have been in touch with you, please continue the communication through email, they'll be happy to assist. 

 

I'll be around if you have any additional questions. 

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