help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My experience with Support team

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-13-2019 10:45 - last edited on ‎05-14-2019 11:43 by Fitbit Moderator

‎05-13-2019 10:45 - last edited on ‎05-14-2019 11:43 by Fitbit Moderator

after couple months of expiration date, the fitbit Ionic stop counting step or heart rate, due to sensor failure, no solution beside buy the new one

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎05-14-2019 11:49

‎05-14-2019 11:49

Hello @Phisal thanks for bringing this to my attention, let me begin giving you a warm welcome to our Community Forums!

 

Thanks for sharing your experience with our Support Team regarding the difficulties you experienced with your Ionic watch heart rate sensors. Since you already received assistance with them, I recommend you to contact them back for more information and details about their resolution, I'm sure that they'll assist you with any inquiry you may have regarding your device. Take in consideration that our Support Team move forward based on our limited purchase warranty policies when it comes to a warranty replacement, therefore, I recommend you to check them here if you want more information about how our policy works. 

 

I'll be here if you need anything else. Let me know if you have any additional questions. 

Best Answer
0 Votes