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My experience with warranty coverage

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‎03-28-2020 12:47 - last edited on ‎04-10-2020 11:58 by Fitbit Moderator

‎03-28-2020 12:47 - last edited on ‎04-10-2020 11:58 by Fitbit Moderator

Like many others I have read in  this forum the Ionic watch stopped working after one year when the warranty has expired.  The only consolation is getting a 25% discount on the next one.  This is not good enough for a watch that was  a cosiderable investment.. 

 

 Many other IT products allow you to return your purchase for either repair or replacement within a much longer time period.  Because Fitbit tracks your data, consumers are likely to remain loyal and " buck up" for another watch.  I have read several comments where consumers have done this only to have the watch expire once again.  

 

Although I was happy with the Ionic, I am very disappointed with this outcome and will not being purchasing  another.  

 

My feedback.

BC , Canada

 

Moderator edit: Subject for clarity 

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‎04-10-2020 11:57

‎04-10-2020 11:57

Hi @Besstd, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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