My Ionic stopped reading my heart rate after about 2 weeks of use. I had to be on a chat message for over 2 hours before Customer Service would authorize a return. This is a $300 item. When FB shipped it to me, they used SmartPost, which took about 10 days to get to me. Now, they tell me the only way to get a return is to use Smartpost to return it to them, then, they will review it, then, I assume, send it back out via SmartPost. Smartpost is a complete joke. I dropped off the returned fitbit, and it took 3 days before it left OKC. Then it went to Dallas, then to Wichita, then to Olatha. Now, it is meandering to San Francisco. Using Smartpost for shipping out a $300 item, first of all, is insulting. Then, using it for an RMA is maddening. It will likely take somewhere around 3 weeks for a turnaround. Are you kidding me? Not to mention, the device is barely functional. There are known issues with Device Sync, notifications, weather app, and Wifi, with the Samsung Note 8. They haven't been able to fix these problems. They also didn't disclose the fact there were known issues to me, until I had spent more than an hour on chat, going through their problem solving steps. Why put me through all of that, if they knew there was a bug, and it wasn't going to work with my phone? Geez. So far, I am highly unimpressed with the IONIC, and even more so, with Customer Service.
